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Service transformation

Explore the latest in AI and service performance.

Featured
Press Releases

Aquant Recognized on Fast Company’s Next Big Things in Tech List

Aquant has been named to Fast Company’s Next Big Things in Tech list, which celebrates technologies shaping the future of how we work and live. The honor recognizes Aquant’s pioneering work in Agentic AI—intelligent systems that can understand, reason, and act with human-like precision. Built for manufacturers and service organizations, Aquant’s platform transforms enterprise data into adaptive intelligence that improves technician performance, boosts equipment uptime, and enhances operational efficiency.
Customer Experience
Product Updates
Service Performance & Metrics

Agilent’s Service Manager Talks Remote Resolution, Customer Satisfaction, and the Metrics that Matter

Press Releases

Aquant Announces $70 Million Series C Funding Round to Revolutionize the Service Industry Using Artificial Intelligence

Other

Here’s What Your Average KPI Numbers Aren’t Telling You

AI & Automation
Customer Experience
Industry Trends

Service Insights, Aquant’s New AI Tool, is the Missing Link in Exceptional Customer Experiences

How-To & Best Practices

3 Tips to Help Appliance Service Providers Scale Quickly and Meet Demand

AI & Automation

Buying vs. Building AI: The Ultimate Showdown

How-To & Best Practices

3 Tips for Getting the Green Light on Your Next Service Transformation Project

Industry Trends

These 3 Trends are Impacting Service Delivery in the Medical Device and Diagnostic Industry

Other

4 Ways to Foster Diversity in Your Organization

Other

4 Foolproof Steps to Kick off a Tech Deployment

Workforce Development

1 in 3 service leaders are extremely concerned about the skills gap

How-To & Best Practices

Why You Need a Service Dream Team & How to Build One

How-To & Best Practices

7 Tips from Service Leaders: Aligning People, Technology & Data

Industry Trends

4 Predictions For Service In And Out Of The Field In 2021

Other

Capital Spending Cuts: The New Disruptor To The Service Lifecycle

AI & Automation

5 Ways AI Boosts Service Delivery

AI & Automation

Solving the Service Industry’s Data Problem with AI

AI & Automation
How-To & Best Practices

How to Attract and Retain Gen Z and Millennial Employees in the Service Industry

Customer Experience

Why Employee Experience Matters for Customer Satisfaction

Other

Aquant Creates Resources for Resilience Hub for Service Leaders

Product Updates

Increase Remote Resolution and Reduce Site Visits During COVID-19 and Beyond

AI & Automation

What Service Leaders Can Learn from Failed AI Deployments

Other

Is Your Workforce Ready for the Servitization Demands of 2020?

Other

The Old Model Doesn’t Work: Revamping Service Delivery for the Medical Device Industry