Let customers fix it themselves.

Yes. Aquant can help you ask better questions. It suggests clarifying questions based on past cases to guide you toward the root cause, even when the issue isn’t obvious.

No. If your hands are full, you can just call in. Aquant offers a voice-enabled assistant that understands your service questions and responds with conversational, guided instructions to solve problems fast.

Aquant gives you step-by-step troubleshooting guidance, relevant repair history, and access to manuals and schematics, all tailored to the asset you’re working on. You ask a question, and it helps you get to the root cause of the issue, fast.

Absolutely. Aquant levels the playing field by surfacing expert knowledge and guiding less experienced agents through the same process a senior expert would take without rigid scripts.

Behind the scenes, Aquant analyzes your question for intent and selects the most relevant AI agent, like suggesting parts, identifying error codes, or pulling up similar past cases.

It understands complex service questions and gives you instant access to verified answers, troubleshooting steps, and relevant case history without having to search through long documents or past tickets.

Aquant hands the case to a human agent with the full conversation history, so no one starts over. Supervisors can also monitor AI-led interactions live in Control Center, whisper guidance to the AI, or take over the call.

No. Customers can call, text, or chat on your website. When they need to show the problem, Aquant texts a link that opens a live camera session instantly. No app, login, or extra hardware required.

Yes. Aquant provides expert-level self-service support around the clock, every day of the year, with no hold times. Routine issues get resolved automatically, so your agents can focus on the calls that need a person.

Voice, live video, SMS, web chat embedded in your customer portal or dealer site, and API. Cross-channel memory carries context from chat to call to video, so customers never have to repeat themselves.

Most chatbots handle order status and FAQs. Aquant is built for product and equipment support. It asks clarifying questions, sees the problem through the customer’s phone camera, and walks them through the fix with on-screen annotations until the issue is resolved.

Yes. Aquant benchmarks your teams, regions, and individuals against internal best performers and against industry peers where relevant, helping you identify outliers and best practices.

You get:

• Technician and team scorecards
• Product and asset performance insights
• Parts usage trends
• Cost leakage analysis
• Upskilling opportunity reports

AI for Service Leaders is Aquant’s analytics engine that transforms your service data into clear, actionable intelligence. It highlights where you’re leaking efficiency, which teams or regions need upskilling, and which products are driving cost.

All AI outputs are auditable and explainable. You can trace any recommendation back to the source, and apply strict guardrails to ensure compliance with internal and industry standards.

Yes. Aquant is fully configurable by product line, region, technician level, and more. It adapts to your workflows rather than forcing you into a template.

Most teams see measurable improvements in KPIs like first-time fix rate, mean time to resolution, and customer satisfaction within weeks of go-live.