Conversational AI

AI that sees what
your FSE sees

Aquant preps FSEs for the day ahead, guides them step by step to accurate resolution with visual assistance, and turns every interaction into product insight.

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See it in action
Man in cap using a smartphone to inspect or diagnose machinery engine components up close.

How it works

Text chat showing a man asking for help and a voice AI responding about checking equipment.

Call for support

Technician encounters an issue in the field and calls Roger, Aquant's Voice AI, for guidance. No special equipment needed, just the phone in their pocket.

Diagram showing steps: Identifying equipment, Model Identified, Equipment Condition, and connected Video Session.

Stream what you see

With one tap, Vision AI activates the phone camera and reads the equipment in real time, identifying make, model, condition, and fault indicators instantly.

Video session interface showing user Roger connected, faults identified, and audio guidance playback.

Get expert guidance

Technician receives step-by-step guidance, synced with service history, manuals, and your company's tribal knowledge, spoken aloud in real time.

Chat conversation about replacing a diaphragm fuel pump and closing the work order with voice message icons.

Automate admin

Aquant automatically documents the repair, updates the service record, and feeds it back into the platform, eliminating admin while making the system smarter.

See Conversational AI in action.

Give every FSE the confidence and knowledge to perform at expert levels.

Most AI answers FAQs. This one fixes equipment.

Built on your equipment data, your service history, and the expertise of your best people. Conversational AI preps FSEs for the day ahead, guides them step by step to resolution with visual assistance, and turns every interaction into product insight.
Close-up of robotic arms assembling or testing a smartphone on an industrial machine, overlaid with a digital interface showing a 'Video Session' labeled Connected.
Simplified icon of a brain in light purple lines, showing an abstract symmetrical shape with curves representing the brain hemispheres.

Trained on your knowledge

Ingests your manuals, service records, and SME expertise to deliver guidance that's specific to your equipment, not generic troubleshooting.
Outline icon of a smartphone with rounded corners and a notch at the top center, and a circular home indicator near the bottom center.

No hardware required

Works on any smartphone your technicians already carry. No headsets, smart glasses, or additional devices to deploy or manage.
Icon combining a speech bubble and a video camera, representing video and voice communication.

Resolve it on the first visit

Guided troubleshooting with visual assist walks FSEs through the right fix, so issues get solved on the first visit instead of becoming an escalation.
Icon of a light bulb with six rays around it representing an idea or insight.

Turn every call into product insight

Every session reveals recurring failures and documentation gaps, feeding the business with insights.

Purpose-built capabilities for
servicing physical products.

Access by
Voice
Vision
SMS
Web
API 
Offline
Embed
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Face & Document Masking

Faces and sensitive documentation are blurred automatically in live video, before a frame is ever stored or reviewed.
Blue speaker icon with sound waves next to a shield symbol indicating sound protection or secure audio.

Transcript PII Redaction

Personal data is stripped from transcripts and recordings automatically, so conversation history stays useful without becoming a liability.
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Cross-Channel Memory

Context follows the customer from chat to voice to video, no one repeats themselves when a conversation picks back up.
Abstract blue line forming a curved S shape with two blue circles, one at the top right and one at the bottom left of the line.

Live Two-Way Annotation

Both sides can point, circle, and mark directly on the live video, so "that part, right there" is never ambiguous.
Purple eye icon enclosed within four corner brackets, symbolizing vision or focus.

AI-Led Vision Assist

The AI sees the equipment through the customer's camera and guides them to resolution without waiting on a human agent to interpret.
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Prebuilt Workflows

Pre-built interaction workflows that keep AI agents moving through common product support cases the way your process says they should.

Built for the teams who keep things running

Field Service Engineers

Real-time visual guidance at the point of repair. Eyes on the work, not buried in a manual—with your organization's full knowledge in the palm of their hands.

Service Leaders

Scale expertise across your entire team without scaling headcount. Standardize outcomes and accelerate onboarding for new technicians from day one.

OEMs & Service Providers

Complex equipment, consistent outcomes. Deliver expert guidance at scale across dealer networks, contractor teams, and distributed service organizations.

2026 Field Service Benchmark Report

See where you stand across 15 field service benchmarks—and how top performers reduce cost, eliminate repeat work, and scale consistent outcomes.

See where you stand
2026 Field Service Benchmark Report

Scale smarter service with Aquant.

Aquant transforms institutional knowledge into specialized AI agents that provide 24/7, omnichannel support, resolving more product issues without human intervention.

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