interaction flow studio

Define how your AI agents move through conversation

Build the skills your AI uses, connect it to agents you've already built, and let it move between flows as the conversation demands.

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Watch a flow run end-to-end

One conversation, seamlessly jumping between different interaction
flows and activating the right AI agents and skills along the way.

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Cross-channel memory flow

Even after getting knocked off the line mid-troubleshooting by a second incoming call, Aquant knows exactly who's calling and where they left off.

Troubleshooting flow

Runs through the standard hardware checks but skips over steps James has already tried, and adjusts its next question based on what he reports.

Vision flow

When "which cable" needs more than words, Aquant texts over a live video link and visually circles the exact port or cable on the customer's screen.

Automated resolution flow

Once the physical setup checks out, Roger AI rules out cabling as the cause and automatically restarts the customer's Broadband Network Gateway session.

How it works

Flowchart showing a call starting, routed by intent to order status, book visit, or troubleshoot options.

Define your skills

Define the skills your AI agent can use within each flow, the agent picks the right one for the moment, and switches flows entirely if the conversation calls for it. See the whole thing at a glance: start points, routing steps, and branches for every path, across every flow.

Flow diagram showing Aquant agent interacting with an external Agent Force agent, continuing the conversation.

Create or bring in prebuilt agents

Connect outside agents your team already has (like a Salesforce Agentforce agent) right into the flow. No rebuilding what already works. The flow sends the request, gets the response, and continues the conversation.

Usage & Analytics panel showing call flow steps: call started, intent routed, invoke agent with external link, resolved.

Everything is tracked

Every step, including any flow switch or handoff to an outside agent, is logged in the usage & analytics dashboard. See exactly what happened on any call or chat, in order.