Blog

Service transformation

Explore the latest in AI and service performance.

Featured
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Introducing Aquant Conversational AI: Your support team is drowning in calls AI should've solved.

Aquant Conversational AI resolves product and equipment support calls instead of just escalating them, troubleshooting with customers via Vision AI, keeping call managers in the loop, and resolving up to 10x more calls before a human ever steps in.
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How-To & Best Practices
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7 Tips from Service Leaders: Aligning People, Technology & Data

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Industry Trends
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4 Predictions For Service In And Out Of The Field In 2021

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Other
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Capital Spending Cuts: The New Disruptor To The Service Lifecycle

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AI & Automation
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5 Ways AI Boosts Service Delivery

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AI & Automation
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Solving the Service Industry’s Data Problem with AI

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AI & Automation
How-To & Best Practices
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How to Attract and Retain Gen Z and Millennial Employees in the Service Industry

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Customer Experience
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Why Employee Experience Matters for Customer Satisfaction

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Other
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Aquant Creates Resources for Resilience Hub for Service Leaders

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Product Updates
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Increase Remote Resolution and Reduce Site Visits During COVID-19 and Beyond

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AI & Automation
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What Service Leaders Can Learn from Failed AI Deployments

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Other
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Is Your Workforce Ready for the Servitization Demands of 2020?

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Other
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The Old Model Doesn’t Work: Revamping Service Delivery for the Medical Device Industry

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Press Releases
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Aquant Raises $30M Series B Investment, Led by Insight Partners

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How-To & Best Practices
Workforce Development
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Natural Language Processing: How to Transfer Knowledge Across Your Global Service Team

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AI & Automation
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IoT Predictive Maintenance Is A Disappointment

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Other
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Don't Get Trapped in the Escalation Black Hole

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Workforce Development
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Are Your Field Technicians Relying on Parts Instead of Knowledge to Resolve Issues?

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Other
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What’s Your Digital Transformation Missing? Tribal Knowledge.

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Other
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Traditional Knowledge Management Systems Don't Work For Service

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Other
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How Do I Clone My Subject Matter Experts?

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AI & Automation
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A Human & AI Field Management & Service Hybrid is The Future

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AI & Automation
How-To & Best Practices
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How to Transform Customer Service with AI

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AI & Automation
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3 Ways AI Can Improve your Field Service Performance Today

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No items found.
minute read

Introducing Aquant Conversational AI: Your support team is drowning in calls AI should've solved.

Read more