Business Leaders

Prescriptive analytics for field service leaders

Analyze workforce performance, customer risk, and product quality trends.

Call Centers

Triage & Troubleshooting for Phone Fixes

The most accurate troubleshooting & diagnostics for call center teams — faster customer support and fewer unnecessary truck rolls.

Technicians

Triage & Troubleshooting in the Field

The most accurate repair and maintenance recommendations for field techs directly on their mobile devices.

Customers

Triage & Troubleshooting on your Website

The most accurate troubleshooting & diagnostics for end-users visiting your website — faster customer support and fewer unnecessary service calls.

Prescriptive analytics for field service leaders

Analyze workforce performance, customer risk, and product quality trends.

Triage & Troubleshooting for Phone Fixes

The most accurate troubleshooting & diagnostics for call center teams — faster customer support and fewer unnecessary truck rolls.

Triage & Troubleshooting in the Field

The most accurate repair and maintenance recommendations for field techs directly on their mobile devices.

Triage & Troubleshooting on your Website

The most accurate troubleshooting & diagnostics for end-users visiting your website — faster customer support and fewer unnecessary service calls.

Optimized for every service situation

In the Field

In the Office

Call Center

Self-Service

  • Decrease onboarding time for new hires
  • Accelerate upskilling for the entire workforce 
  • Improve First Call Resolution for customer service agents
  • Increase First Time Fix Rates of techs in the field
  • Make strategic business decisions faster

Trusted by the world’s most service-oriented brands

Customer Spotlights

"Data security is something that Ricoh looks for with any vendor that is hosting data in the cloud... The decision to partner with Aquant was made all the easier because of this."

Darren Elmore, GM Service

RICOH New Zealand

"The Aquant system has allowed us to not just capture the experiences of our technicians, but it’s allowed us to build out this ecosystem of information."

Joe Lang, VP of Service

Comfort Systems

"Aquant enables our technicians to be onsite doing what they do best as quickly as they possibly can with the right quality outcome."

Mark Horvath, Corporate VP of Global Services

Hologic

"We’ve gotten a lot of benefit by using the tools that Aquant has brought to market. [They] educate our managers what to look at instead of having them dig through all sorts of data."

Mark Hessinger, SVP Global Customer Success

3D Systems

Here’s how Service Co-Pilot works:

Aquant’s Service Co-Pilot provides recommendations based on an in-depth, contextual understanding of every problem—derived from asset history, user interaction, and more. You can ingest your raw service data, documentation, and manuals, including free text, and turn them into trusted, personalized data.

Ingest service data

Aquant ingests any and all types of service data—including written and video documentation, manuals, and free text—regardless of how unstructured your data is.

Add tribal knowledge

We developed a framework that effortlessly captures the knowledge of your experts, especially intel not typically found in manuals and tickets.

Turn into trusted and personalized data

By utilizing expert knowledge, we reduce noise in historical data and make responses more contextual and accurate.

Continuously learn and improve

Our algorithm continuously learns based on feedback and outputs. We allow users to give feedback and edit responses in real time, which helps to improve personalized recommendations over time.

PRESS & NEWS

Aquant Earns Most Promising Vendor Ranking in CB Insights’ Analysis of Agent Support Tools

PRESS & NEWS

Aquant Wins “2023 Technology Innovation Leadership Award” From Analyst Firm Frost & Sullivan

NEW PODCAST

A Collaboration with AI in Business Podcast: AI Solutions for B2B Customer Experiences