Resolve complex service issues quickly
In the Field
In the Office
- Decrease onboarding time for new hires
- Accelerate competency levels for the entire workforce
- Improve First Call Resolution for customer service agents
- Increase First Time Fix Rates of techs in the field
- Make strategic business decisions faster
Trusted by the world’s most service-oriented brands
"Data security is something that Ricoh looks for with any vendor that is hosting data in the cloud... The decision to partner with Aquant was made all the easier because of this."
Darren Elmore, GM ServiceRICOH New Zealand
"The Aquant system has allowed us to not just capture the experiences of our technicians, but it’s allowed us to build out this ecosystem of information."
Joe Lang, VP of ServiceComfort Systems
"Aquant enables our technicians to be onsite doing what they do best as quickly as they possibly can with the right quality outcome."
Mark Horvath, Corporate VP of Global ServicesHologic
"We’ve gotten a lot of benefit by using the tools that Aquant has brought to market. [They] educate our managers what to look at instead of having them dig through all sorts of data."
Mark Hessinger, SVP Global Customer Success3D Systems
Here’s how Service Co-Pilot works:
Aquant’s Service Co-Pilot merges the best of human intelligence and artificial intelligence. The technology gets smarter over time by collecting your historical data and continuously enhancing it with the knowledge of your top-performing employees. It integrates seamlessly within your natural service workflow, providing personalized guidance throughout the entire service process.
Aquant’s domain-specific Natural Language Processing engine analyzes your structured and unstructured service data, including work orders, machine logs, service manuals, and free text notes.
Co-Pilot extracts the tribal knowledge of your subject matter experts and “datafies” it - turning it into data and continuously learning from it.
Aquant’s Generative AI-infused Co-Pilot gives users the right answers to service problems, even if they don’t know the right question.
Prescriptive analytics for field service leaders
Analyze workforce performance, customer risk, and product quality trends.
Aquant Earns Most Promising Vendor Ranking in CB Insights’ Analysis of Agent Support Tools
Aquant Wins “2023 Technology Innovation Leadership Award” From Analyst Firm Frost & Sullivan
A Collaboration with AI in Business Podcast: AI Solutions for B2B Customer Experiences