AI for commercial food & beverage equipment service

Resolve issues faster, reduce downtime, and deliver consistent service across every kitchen, brand, and location.

Service challenges facing the food equipment industry

Aquant AI helps food equipment service teams reduce repeat visits, onboard techs faster, and ensure consistent service across.

High repeat visit rates due to incorrect diagnosis or inconsistent service

Fragmented service data across equipment types and locations

Technician turnover leading to knowledge gaps and variable service quality

Must minimize downtime in high-volume, customer-facing environments

Real results
from top food & beverage organizations

“The Aquant tool is able to extract the most important information from the work order, particularly the technician's comments. This is crucial as it provides a clear account of what was actually done during a service call.”

Global Beverage Brand
Director of North America Service Operations

How Aquant supports food equipment service providers

Reduce repeat service visits

Equip teams to deliver first-time fixes, even on high-variation, high-volume equipment.

Accelerate technician onboarding

Give new hires access to expert knowledge through AI-guided workflows.

Standardize service quality across locations

Ensure consistent performance regardless of technician or territory.

Improve equipment uptime

Use predictive service insights to proactively address common failure patterns.

When your entire team performs like the top 20% of the workforce, you can attain:

28%

Reduction in service costs

4x

Faster resolution time

3x

Fewer visits per asset per year

The field service benchmark hub

Best in class service teams achieve a 39% faster resolution time when using AI-powered solutions like Aquant’s Agentic AI.

39%

Faster Resolution Time

Scale smarter service your way with Aquant.

Unlike generic AI tools, Aquant combines service domain expertise with total flexibility, adapting to your people, processes, and equipment to deliver expert results across your entire operation.

The highest trust and security standards

FAQ

The agentic AI platform built for your entire service team

What can Aquant do to help me in the field?

Aquant gives you step-by-step troubleshooting guidance, relevant repair history, and access to manuals and schematics, all tailored to the asset you’re working on. You ask a question, and it helps you get to the root cause of the issue, fast.

Does Aquant work if I don’t know the exact problem yet?

Yes. Aquant can help you ask better questions. It suggests clarifying questions based on past cases to guide you toward the root cause, even when the issue isn’t obvious.

Do I have to use a mobile app?

No. If your hands are full, you can just call in. Aquant offers a voice-enabled assistant that understands your service questions and responds with conversational, guided instructions to solve problems fast.

Can it help new or less experienced team members?

Absolutely. Aquant levels the playing field by surfacing expert knowledge and guiding less experienced agents through the same process a senior expert would take without rigid scripts.

How does Aquant know what answer to give?

Behind the scenes, Aquant analyzes your question for intent and selects the most relevant AI agent, like suggesting parts, identifying error codes, or pulling up similar past cases.

How does Aquant help technical support teams?

It understands complex service questions and gives you instant access to verified answers, troubleshooting steps, and relevant case history without having to search through long documents or past tickets.

No items found.
Can we benchmark our performance with Aquant AI?

Yes. Aquant benchmarks your teams, regions, and individuals against internal best performers and against industry peers where relevant, helping you identify outliers and best practices.

What types of data or dashboards does it provide?

You get:

  • Technician and team scorecards
  • Product and asset performance insights
  • Parts usage trends
  • Cost leakage analysis
  • Upskilling opportunity reports
What is Aquant AI for Service Leaders?

AI for Service Leaders is Aquant’s analytics engine that transforms your service data into clear, actionable intelligence. It highlights where you’re leaking efficiency, which teams or regions need upskilling, and which products are driving cost.

How does Aquant ensure compliance in regulated industries like med tech?

All AI outputs are auditable and explainable. You can trace any recommendation back to the source, and apply strict guardrails to ensure compliance with internal and industry standards.

Can we customize Aquant for our products and teams?

Yes. Aquant is fully configurable by product line, region, technician level, and more. It adapts to your workflows rather than forcing you into a template.

How fast can we expect results?

Most teams see measurable improvements in KPIs like first-time fix rate, mean time to resolution, and customer satisfaction within weeks of go-live.

Can we benchmark our performance with Aquant AI?

Yes. Aquant benchmarks your teams, regions, and individuals against internal best performers and against industry peers where relevant, helping you identify outliers and best practices.

What types of data or dashboards does it provide?

You get:

  • Technician and team scorecards
  • Product and asset performance insights
  • Parts usage trends
  • Cost leakage analysis
  • Upskilling opportunity reports
What is Aquant AI for Service Leaders?

AI for Service Leaders is Aquant’s analytics engine that transforms your service data into clear, actionable intelligence. It highlights where you’re leaking efficiency, which teams or regions need upskilling, and which products are driving cost.

How does Aquant ensure compliance in regulated industries like med tech?

All AI outputs are auditable and explainable. You can trace any recommendation back to the source, and apply strict guardrails to ensure compliance with internal and industry standards.

Can we customize Aquant for our products and teams?

Yes. Aquant is fully configurable by product line, region, technician level, and more. It adapts to your workflows rather than forcing you into a template.

How fast can we expect results?

Most teams see measurable improvements in KPIs like first-time fix rate, mean time to resolution, and customer satisfaction within weeks of go-live.

What can Aquant do to help me in the field?

Aquant gives you step-by-step troubleshooting guidance, relevant repair history, and access to manuals and schematics, all tailored to the asset you’re working on. You ask a question, and it helps you get to the root cause of the issue, fast.

Can it help new or less experienced team members?

Absolutely. Aquant levels the playing field by surfacing expert knowledge and guiding less experienced agents through the same process a senior expert would take without rigid scripts.

Does Aquant work if I don’t know the exact problem yet?

Yes. Aquant can help you ask better questions. It suggests clarifying questions based on past cases to guide you toward the root cause, even when the issue isn’t obvious.

Do I have to use a mobile app?

No. If your hands are full, you can just call in. Aquant offers a voice-enabled assistant that understands your service questions and responds with conversational, guided instructions to solve problems fast.

How does Aquant know what answer to give?

Behind the scenes, Aquant analyzes your question for intent and selects the most relevant AI agent, like suggesting parts, identifying error codes, or pulling up similar past cases.

How does Aquant help technical support teams?

It understands complex service questions and gives you instant access to verified answers, troubleshooting steps, and relevant case history without having to search through long documents or past tickets.

Still have questions?

Get in touch with us and we'll help you find an answer