Drive service revenue
Reduce repeat visits and upsell service contracts with smarter recommendations.
Aquant for Call Centers
Fast, confident resolutions -- on every call.
You’re the frontline of service. Aquant gives you real-time, expert-level guidance so you can solve issues faster, cut handle times, reduce escalations, and keep customers happy, no truck roll needed.
Why call center agents recommend Aquant
41% of agents say digging for data is their biggest pain point. Leading teams are using AI to surface answers instantly, reducing stress, saving time, and improving every interaction.
Resolve faster with AI-guided answers that reduce handle time and boost first-call resolution
Deflect complex calls with Call Assist, the first Voice AI built to solve issues before they reach you
Deliver 5-star support that consistently drives CSAT and NPS scores higher
Real results
from the field
“Aquant saves me time scrolling through manuals. I can just ask Aquant for help, and it will quickly do the search for me and guide me to the source.”
Kumar Ajith
Lead Manager
40%
reduction in unnecessary truck rolls
22%
reduction in service costs
USE CASES
Scale service success
with Aquant AI
Smarter service starts here.
Scale service teams
Empower every technician to perform like your top experts.
Accelerate employee onboarding
Cut ramp-up time by providing instant access to expert-level answers.
Increase remote resolutions
Solve more issues before dispatching a technician—saving time and cost.
Capture critical knowledge
Automatically document and share what your best experts know.
The field service benchmark hub
Best in class service teams achieve a 39% faster resolution time when using AI-powered solutions like Aquant’s Agentic AI.
39%
Faster Resolution Time
When your entire team performs like the top 20% of the workforce, you can attain:
28%
Reduction in service costs
4x
Faster resolution time
3x
Fewer visits per asset per year
Purpose-built AI for every service industry
Industrial Equipment
Empowering equipment makers and service teams to boost uptime and efficiency.
Medical Devices
Helping medtech OEMs deliver top service, reduce risk, & improve patient outcomes.
Manufacturing Plants
Helping manufacturers keep plants running and optimize service operations.
Food Equipment
Helping food & beverage OEMs and service teams ensure safe, reliable operations.
High-Tech & Electronics
Helping electronics OEMs improve service, reduce costs, and delight customers.
Printing
Supporting print equipment makers and service teams to reduce downtime.
Scale smarter service your way with Aquant’s agentic AI.
Unlike generic AI tools, Aquant combines service domain expertise with total flexibility, adapting to your people, processes, and equipment to deliver expert results across your entire operation.
The highest trust and security standards
FAQ
The agentic AI platform designed with call centers in mind
What can Aquant do to help me in the field?
Aquant gives you step-by-step troubleshooting guidance, relevant repair history, and access to manuals and schematics, all tailored to the asset you’re working on. You ask a question, and it helps you get to the root cause of the issue, fast.
Does Aquant work if I don’t know the exact problem yet?
Yes. Aquant can help you ask better questions. It suggests clarifying questions based on past cases to guide you toward the root cause, even when the issue isn’t obvious.
Do I have to use a mobile app?
No. If your hands are full, you can just call in. Aquant offers a voice-enabled assistant that understands your service questions and responds with conversational, guided instructions to solve problems fast.
Can it help new or less experienced team members?
Absolutely. Aquant levels the playing field by surfacing expert knowledge and guiding less experienced agents through the same process a senior expert would take without rigid scripts.
How does Aquant know what answer to give?
Behind the scenes, Aquant analyzes your question for intent and selects the most relevant AI agent, like suggesting parts, identifying error codes, or pulling up similar past cases.
How does Aquant help technical support teams?
It understands complex service questions and gives you instant access to verified answers, troubleshooting steps, and relevant case history without having to search through long documents or past tickets.
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Can we benchmark our performance with Aquant AI?
Yes. Aquant benchmarks your teams, regions, and individuals against internal best performers and against industry peers where relevant, helping you identify outliers and best practices.
What types of data or dashboards does it provide?
You get:
- Technician and team scorecards
- Product and asset performance insights
- Parts usage trends
- Cost leakage analysis
- Upskilling opportunity reports
What is Aquant AI for Service Leaders?
AI for Service Leaders is Aquant’s analytics engine that transforms your service data into clear, actionable intelligence. It highlights where you’re leaking efficiency, which teams or regions need upskilling, and which products are driving cost.
How does Aquant ensure compliance in regulated industries like med tech?
All AI outputs are auditable and explainable. You can trace any recommendation back to the source, and apply strict guardrails to ensure compliance with internal and industry standards.
Can we customize Aquant for our products and teams?
Yes. Aquant is fully configurable by product line, region, technician level, and more. It adapts to your workflows rather than forcing you into a template.
How fast can we expect results?
Most teams see measurable improvements in KPIs like first-time fix rate, mean time to resolution, and customer satisfaction within weeks of go-live.
Can it help new or less experienced team members?
Absolutely. Aquant levels the playing field by surfacing expert knowledge and guiding less experienced agents through the same process a senior expert would take without rigid scripts.
How does Aquant know what answer to give?
Behind the scenes, Aquant analyzes your question for intent and selects the most relevant AI agent, like suggesting parts, identifying error codes, or pulling up similar past cases.
How does Aquant help technical support teams?
It understands complex service questions and gives you instant access to verified answers, troubleshooting steps, and relevant case history without having to search through long documents or past tickets.
Still have questions?
Get in touch with us and we'll help you find an answer