Your team is drowning in calls AI could've handled
With Aquant, CSRs can offload calls to AI agents, oversee dozens of AI-led support calls at once, get live sentiment analysis, and only handle the ones that escalate.
Why call center agents recommend Aquant
Call volume is climbing. Turnover is climbing with it. Call centers are turning to Aquant to break that cycle.
Resolve faster with AI-guided answers that reduce handle time and boost first-call resolution
Oversee all the AI-led support calls in one place, whisper in guidance, and intervene when necessary.
Deliver 5-star support that consistently drives CSAT and NPS scores higher
Learn from every call
Conversational AI will learn from each case, so Aquant can resolve similar cases autonomously in the future.
How call centers are using Aquant
Real results
from the field
“The auto-documentation is now trusted in our daily workflow, summarizing 400–600 calls a day and improving the quality of data captured on every troubleshooting call.”
70%
reduction in nuisance calls, leaving only top priority calls to CSRs
22%
reduction in service costs
Purpose-built AI for every service industry
Industrial Equipment
Empowering equipment makers and service teams to boost uptime and efficiency.
Telecommunications
Helping providers resolve subscriber issues faster and guide customers to self-service fixes.
Home Appliance
Helping brands deflect service calls and walk customers through troubleshooting and repairs on their own.
Food Equipment
Helping food & beverage OEMs and service teams ensure safe, reliable operations.
Medical Devices
Helping medtech OEMs deliver top service, reduce risk, & improve patient outcomes.
Automotive
Support drivers and service centers with vision-guided diagnostics and self-service resolution.
The highest trust and security standards
Scale smarter service with Aquant.
Aquant transforms institutional knowledge into specialized AI agents that provide 24/7, omnichannel support, resolving more product issues without human intervention.
FAQ
The agentic AI platform designed with call centers in mind
Yes. Aquant can help you ask better questions. It suggests clarifying questions based on past cases to guide you toward the root cause, even when the issue isn’t obvious.
No. If your hands are full, you can just call in. Aquant offers a voice-enabled assistant that understands your service questions and responds with conversational, guided instructions to solve problems fast.
Aquant gives you step-by-step troubleshooting guidance, relevant repair history, and access to manuals and schematics, all tailored to the asset you’re working on. You ask a question, and it helps you get to the root cause of the issue, fast.
Absolutely. Aquant levels the playing field by surfacing expert knowledge and guiding less experienced agents through the same process a senior expert would take without rigid scripts.
Behind the scenes, Aquant analyzes your question for intent and selects the most relevant AI agent, like suggesting parts, identifying error codes, or pulling up similar past cases.
It understands complex service questions and gives you instant access to verified answers, troubleshooting steps, and relevant case history without having to search through long documents or past tickets.
Yes. Aquant benchmarks your teams, regions, and individuals against internal best performers and against industry peers where relevant, helping you identify outliers and best practices.
You get:
- Technician and team scorecards
- Product and asset performance insights
- Parts usage trends
- Cost leakage analysis
- Upskilling opportunity reports
AI for Service Leaders is Aquant’s analytics engine that transforms your service data into clear, actionable intelligence. It highlights where you’re leaking efficiency, which teams or regions need upskilling, and which products are driving cost.
All AI outputs are auditable and explainable. You can trace any recommendation back to the source, and apply strict guardrails to ensure compliance with internal and industry standards.
Yes. Aquant is fully configurable by product line, region, technician level, and more. It adapts to your workflows rather than forcing you into a template.
Most teams see measurable improvements in KPIs like first-time fix rate, mean time to resolution, and customer satisfaction within weeks of go-live.
Behind the scenes, Aquant analyzes your question for intent and selects the most relevant AI agent, like suggesting parts, identifying error codes, or pulling up similar past cases.
Absolutely. Aquant levels the playing field by surfacing expert knowledge and guiding less experienced agents through the same process a senior expert would take without rigid scripts.
It understands complex service questions and gives you instant access to verified answers, troubleshooting steps, and relevant case history without having to search through long documents or past tickets.
Still have questions?
Stream the issue, solve it instantly.
Watch how Aquant's vision AI scans equipment through the phone camera and delivers precise, step-by-step guidance in seconds.