Manage case load
Close more tickets by managing calls autonomously.
Aquant for field Technicians
Get every job done right, every time.
Whether you’re diagnosing issues, handling tough repairs, or training the next tech, Aquant delivers AI-powered guidance tailored to your job, machine, and environment, so you can solve problems faster, avoid repeat visits, and keep growing.
Why technicians recommend Aquant
Technicians face a flood of info but not enough answers, spending too much time searching instead of fixing. Top service teams trust Aquant to cut through the noise and deliver the right data, right when it’s needed.
Fix it fast with AI-powered, step-by-step guidance
Work smarter using instant access to past fixes and diagnostics
Grow together by building skills and sharing knowledge across the team
See Conversational AI in action.
Give every FSE the confidence and knowledge to perform at expert levels.
Real results
from the field
"After implementing Aquant, one of the biggest benefits our field technicians experienced was much faster access to the critical information they needed to understand the job, what it entailed, and the technical support required to complete it."
Ken Creech
Director of Customer Support
9%
increase in First Time Fix Rates
22%
lower service costs
4x
faster issue resolution
34%
lower cost gap between top and bottom performers
USE CASES
Elevate customer experience
with Aquant AI
Built for companies that
manufacture physical products.
When your entire team performs like the top 20% of the workforce, you can attain:
28%
Reduction in service costs
4x
Faster resolution time
3x
Fewer visits per asset per year
How technicians are using Aquant AI in the field
Purpose-built AI for every service industry
Industrial Equipment
Empowering equipment makers and service teams to boost uptime and efficiency.
Medical Devices
Helping medtech OEMs deliver top service, reduce risk, & improve patient outcomes.
Manufacturing Plants
Helping manufacturers keep plants running and optimize service operations.
Food Equipment
Helping food & beverage OEMs and service teams ensure safe, reliable operations.
High-Tech & Electronics
Helping electronics OEMs improve service, reduce costs, and delight customers.
Energy & Communications
Scale operations so your teams can move faster.
2026 Field Service Benchmark Report
See where you stand across 15 field service benchmarks—and how top performers reduce cost, eliminate repeat work, and scale consistent outcomes.
Scale smarter service with Aquant.
Aquant combines service domain expertise with total flexibility, adapting to your people, processes, and equipment to deliver expert results across your entire operation.
The highest trust and security standards
FAQ
The agentic AI platform designed with service technicians in mind
Does Aquant work if I don’t know the exact problem yet?
Yes. Aquant can help you ask better questions. It suggests clarifying questions based on past cases to guide you toward the root cause, even when the issue isn’t obvious.
Do I have to use a mobile app?
No. If your hands are full, you can just call in. Aquant offers a voice-enabled assistant that understands your service questions and responds with conversational, guided instructions to solve problems fast.
What can Aquant do to help me in the field?
Aquant gives you step-by-step troubleshooting guidance, relevant repair history, and access to manuals and schematics, all tailored to the asset you’re working on. You ask a question, and it helps you get to the root cause of the issue, fast.
Can it help new or less experienced team members?
Absolutely. Aquant levels the playing field by surfacing expert knowledge and guiding less experienced agents through the same process a senior expert would take without rigid scripts.
How does Aquant know what answer to give?
Behind the scenes, Aquant analyzes your question for intent and selects the most relevant AI agent, like suggesting parts, identifying error codes, or pulling up similar past cases.
How does Aquant help technical support teams?
It understands complex service questions and gives you instant access to verified answers, troubleshooting steps, and relevant case history without having to search through long documents or past tickets.
What happens if the AI can’t solve the problem?
Aquant hands the case to a human agent with the full conversation history, so no one starts over. Supervisors can also monitor AI-led interactions live in Control Center, whisper guidance to the AI, or take over the call.
Do customers need to download an app?
No. Customers can call, text, or chat on your website. When they need to show the problem, Aquant texts a link that opens a live camera session instantly. No app, login, or extra hardware required.
Can customers get support 24/7?
Yes. Aquant provides expert-level self-service support around the clock, every day of the year, with no hold times. Routine issues get resolved automatically, so your agents can focus on the calls that need a person.
Which support channels does Aquant cover?
Voice, live video, SMS, web chat embedded in your customer portal or dealer site, and API. Cross-channel memory carries context from chat to call to video, so customers never have to repeat themselves.
How is Aquant different from other customer service AI tools?
Most chatbots handle order status and FAQs. Aquant is built for product and equipment support. It asks clarifying questions, sees the problem through the customer’s phone camera, and walks them through the fix with on-screen annotations until the issue is resolved.
Can we benchmark our performance with Aquant AI?
Yes. Aquant benchmarks your teams, regions, and individuals against internal best performers and against industry peers where relevant, helping you identify outliers and best practices.
What types of data or dashboards does it provide?
You get:
- Technician and team scorecards
- Product and asset performance insights
- Parts usage trends
- Cost leakage analysis
- Upskilling opportunity reports
What is Aquant AI for Service Leaders?
AI for Service Leaders is Aquant’s analytics engine that transforms your service data into clear, actionable intelligence. It highlights where you’re leaking efficiency, which teams or regions need upskilling, and which products are driving cost.
How does Aquant ensure compliance in regulated industries like med tech?
All AI outputs are auditable and explainable. You can trace any recommendation back to the source, and apply strict guardrails to ensure compliance with internal and industry standards.
Can we customize Aquant for our products and teams?
Yes. Aquant is fully configurable by product line, region, technician level, and more. It adapts to your workflows rather than forcing you into a template.
How fast can we expect results?
Most teams see measurable improvements in KPIs like first-time fix rate, mean time to resolution, and customer satisfaction within weeks of go-live.
Does Aquant work if I don’t know the exact problem yet?
Yes. Aquant can help you ask better questions. It suggests clarifying questions based on past cases to guide you toward the root cause, even when the issue isn’t obvious.
Do I have to use a mobile app?
No. If your hands are full, you can just call in. Aquant offers a voice-enabled assistant that understands your service questions and responds with conversational, guided instructions to solve problems fast.
What can Aquant do to help me in the field?
Aquant gives you step-by-step troubleshooting guidance, relevant repair history, and access to manuals and schematics, all tailored to the asset you’re working on. You ask a question, and it helps you get to the root cause of the issue, fast.
Still have questions?
Get in touch with us and we'll help you find an answer