Channels
Access Aquant
wherever work happens
One conversation. Any channel.
Move from chat to call to video. Aquant keeps the context, every step.
Vision
AI that sees what your technician sees
With Vision AI, customers point their phone at the product & get guided troubleshooting with on-screen annotations, backed by your service knowledge and institutional expertise.
Real-time visual understanding: Recognize equipment, components, and visible fault indicators instantly.
Guidance grounded in your knowledge: Surface the right steps, pull from manuals, service history, and prior cases in seconds.
Anyone can use it: No app download required. No smart glasses or extra hardware, just the phone in their pocket.
I see the problem. Here's what you should do...
Voice
Natural conversations. Instant guidance.
Roger, Aquant’s Voice AI, is your first line of support, built to take pressure off the help desk while giving customers critical info, fast. No screens or typing. Just call Roger.
Roger briefs Customer
Hands-free support: Repairs need both hands. Chatbots need one you can't spare.
No setup for end users: No login. Just dial to get real-time, step‑by‑step guidance.
Smart escalation: Seamless handoff when human experts are needed.
SMS
Real fixes, a text away
Not every customer wants to call. With Aquant, they don't have to. Customers text the problem, whether it's an error code, a symptom, or a photo, and the AI responds with guided troubleshooting built on real service intelligence.
Guided troubleshooting by text: Step-by-step fixes grounded in product service manuals and instituitonal knowledge.
Smart preloading: When the customer needs to show, not tell, the AI texts a link that opens a camera session instantly. No app, no download.
Context that carries over: Conversation memory keeps the full history, so escalations, follow-ups, and post-call summaries pick up exactly where the text left off.
Web
Expert help in your browser
The experience feels like chatting with your best technician, embedded directly into your existing web workflows.
From your customer portal to internal tools, users type natural questions and instantly get recommended fixes, parts, and documents, all grounded in your service history and knowledge.
Embed anywhere: customer self-service portals, technician dashboards, or dealer sites.
Guided troubleshooting: clarifying questions lead users quickly to a first‑time fix.
Consistent answers: every user sees the same, policy‑aligned recommendations.
MOBILE
AI in your pocket
Aquant’s mobile experience gives technicians instant, on‑the‑go access to troubleshooting steps, checklists, and past cases, right from their phone or tablet.
Whether they’re on the shop floor or at a remote job site, they can ask questions in natural language and get precise, contextual answers in seconds.
Designed for the field: Convenient and easy to access
Rich responses: Parts picker, schematics, and checklists at the tap of a button.
Connected to your stack: Integrates with the tools and data technicians already use.
Offline
No signal, no slowdown
When connectivity drops, Aquant keeps working. AI in Offline Mode gives technicians access to all agents, even underground, offshore, or at the most remote job sites.
Key data and workflows are preloaded to the device, then sync automatically when the connection returns, delivering AI that works like a modern chat assistant with zero signal required.
Full guidance, offline: Troubleshooting help, checklists, and recommendations without a signal.
Smart preloading: Only the most relevant data is stored, based on case history and equipment type.
Automatic sync: Work, notes, and updates push back to your systems as soon as you’re online.
API
Integrate Aquant into your existing devices
Use the API capability to embed Aquant into any device, delivering fast, accurate support, without changing your existing systems.
Flexible integration: Embed Aquant via API into your CRM, support portal, apps, and even connected devices/machine interfaces.
Keep your brand front and center: Deliver AI support fully inside your experiences with your branding, no third-party UI.
Complete control: Choose where Aquant appears and when it responds to match your workflows and customer journey.
Purpose-built AI for every service industry
Industrial Equipment
Empowering equipment makers and service teams to boost uptime and efficiency.
Telecommunications
Helping providers resolve subscriber issues faster and guide customers to self-service fixes.
Home Appliance
Helping brands deflect service calls and walk customers through troubleshooting and repairs on their own.
Food Equipment
Helping food & beverage OEMs and service teams ensure safe, reliable operations.
Medical Devices
Helping medtech OEMs deliver top service, reduce risk, & improve patient outcomes.
Energy & Data Center
Support drivers and service centers with vision-guided diagnostics and self-service resolution.
2026 Field Service Benchmark Report
See where you stand across 15 field service benchmarks—and how top performers reduce cost, eliminate repeat work, and scale consistent outcomes.
Bring Agentic AI to every corner of your business
Aquant turns institutional knowledge into specialized agents that empower every corner of the business.
