Posts on

Workforce Development

Explore the latest in AI and service performance.

Half Your Senior Technicians Are Over 50. Voice AI Is How Their Expertise Stays in the Field.

The Best Service Teams Never Stop Coaching. Voice AI Is Stepping In to Help.

How Waters and Aquant Are Transforming Service, One Technician at a Time

Aquant Tackles Complex Equipment Challenges with Personalized AI, Delivering Custom Recommendations to Enhance Service Team Performance

Revolutionizing Field Service Training: The AI Edge

The Rise of Third-Party Field Service Teams: How ABB Is Adapting to a Changing Landscape

Why Your Org’s Skills Gap is Contributing to Skyrocketing Service Costs

NCR’s Technical Training Leader Talks Influencing New Products, Precision Diagnostics and More

Smarter Service at Konecranes: Efficient Product Tracking, Technician Soft Skills, and Service as a Business Opportunity

1 in 3 service leaders are extremely concerned about the skills gap

Natural Language Processing: How to Transfer Knowledge Across Your Global Service Team

Are Your Field Technicians Relying on Parts Instead of Knowledge to Resolve Issues?