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Transformation des Service

Informieren Sie sich über die neuesten Entwicklungen in den Bereichen KI und Serviceleistung.

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Press Releases
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Aquant Recognized on Fast Company’s Next Big Things in Tech List

Aquant has been named to Fast Company’s Next Big Things in Tech list, which celebrates technologies shaping the future of how we work and live. The honor recognizes Aquant’s pioneering work in Agentic AI—intelligent systems that can understand, reason, and act with human-like precision. Built for manufacturers and service organizations, Aquant’s platform transforms enterprise data into adaptive intelligence that improves technician performance, boosts equipment uptime, and enhances operational efficiency.
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Why LifeScan Records 100% of Customer Service Calls — And “Listens” to All of Them

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Selling Service: Inside Philips’ Unconventional Team Structure

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New Survey Reveals Top 5 Challenges for Field Service Leaders

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Achieving Work-Life Balance in the Fast-Paced Service Industry: Practical Lessons for Leaders

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The 5 Most Actionable Field Service Reports of 2023 (With Interactive Examples!)

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AI & Automation
Industry Trends
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Gain Deeper Service Insights With These 3 Data Entry Best Practices

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How-To & Best Practices
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How To Improve Your Field Service Management Software

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How-To & Best Practices
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How to Prevent “Quiet-Quitting” in the Field Service Industry

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What is Workforce Management (and How Does it Work)?

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AI & Automation
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3 Reasons Why an AI Investment Will Help Reduce Service Costs

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3 Common Service Challenges (and How to Overcome Them)

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Product Updates
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Data-Driven Service: What is a Service Intelligence Platform and How Can it Help You Exceed Customer Expectations?

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What First Time Fix Rate Can't Tell You About Service Performance

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3 Ways Service Data Will Transform Your Business

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5 Expert Ways to Redefine the Medical Device Service Landscape

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How-To & Best Practices
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4 Tips for Field Service Managers to Make the Leap from Manager to Director

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How-To & Best Practices
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How to Improve Performance Measurement in Field Service with Service Intelligence

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Product Updates
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From Employee Engagement to a Customer-First Mindset: Lessons from Ortho Clinical Diagnostics’ Technical Solutions Lead

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AI & Automation
Product Updates
Workforce Development
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NCR’s Technical Training Leader Talks Influencing New Products, Precision Diagnostics and More

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Product Updates
Workforce Development
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Smarter Service at Konecranes: Efficient Product Tracking, Technician Soft Skills, and Service as a Business Opportunity

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Customer Experience
Product Updates
Service Performance & Metrics
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Agilent’s Service Manager Talks Remote Resolution, Customer Satisfaction, and the Metrics that Matter

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Press Releases
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Aquant Announces $70 Million Series C Funding Round to Revolutionize the Service Industry Using Artificial Intelligence

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Other
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Here’s What Your Average KPI Numbers Aren’t Telling You

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AI & Automation
Customer Experience
Industry Trends
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Service Insights, Aquant’s New AI Tool, is the Missing Link in Exceptional Customer Experiences

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