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Blog

Transformation des Service

Informieren Sie sich über die neuesten Entwicklungen in den Bereichen KI und Serviceleistung.

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AI & Automation
Industry Trends
Press Releases
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Aquant’s 2026 Field Service Benchmark: Companies Can Unlock up to 26% in Service Cost Savings by Scaling Knowledge Across the Workforce

Aquant’s 2026 Field Service KPI Benchmark Report analyzes anonymized data from 161 service organizations (nearly 30M service events) and finds a widening performance gap between teams operating with a unified intelligence layer vs. those in data silos. Top performers achieve higher first-time fix rates, resolve cases faster, and run service operations at far lower cost—while bottom performers are stuck in repeat work driven by failed visits, avoidable dispatches, and long resolution times.
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How-To & Best Practices
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How to Improve Performance Measurement in Field Service with Service Intelligence

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Product Updates
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From Employee Engagement to a Customer-First Mindset: Lessons from Ortho Clinical Diagnostics’ Technical Solutions Lead

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AI & Automation
Product Updates
Workforce Development
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NCR’s Technical Training Leader Talks Influencing New Products, Precision Diagnostics and More

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Product Updates
Workforce Development
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Smarter Service at Konecranes: Efficient Product Tracking, Technician Soft Skills, and Service as a Business Opportunity

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Customer Experience
Product Updates
Service Performance & Metrics
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Agilent’s Service Manager Talks Remote Resolution, Customer Satisfaction, and the Metrics that Matter

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Press Releases
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Aquant Announces $70 Million Series C Funding Round to Revolutionize the Service Industry Using Artificial Intelligence

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Other
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Here’s What Your Average KPI Numbers Aren’t Telling You

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AI & Automation
Customer Experience
Industry Trends
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Service Insights, Aquant’s New AI Tool, is the Missing Link in Exceptional Customer Experiences

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How-To & Best Practices
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3 Tips to Help Appliance Service Providers Scale Quickly and Meet Demand

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AI & Automation
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Buying vs. Building AI: The Ultimate Showdown

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How-To & Best Practices
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3 Tips for Getting the Green Light on Your Next Service Transformation Project

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Industry Trends
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These 3 Trends are Impacting Service Delivery in the Medical Device and Diagnostic Industry

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Other
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4 Ways to Foster Diversity in Your Organization

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4 Foolproof Steps to Kick off a Tech Deployment

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Workforce Development
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1 in 3 service leaders are extremely concerned about the skills gap

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How-To & Best Practices
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Why You Need a Service Dream Team & How to Build One

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How-To & Best Practices
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7 Tips from Service Leaders: Aligning People, Technology & Data

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Industry Trends
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4 Predictions For Service In And Out Of The Field In 2021

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Other
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Capital Spending Cuts: The New Disruptor To The Service Lifecycle

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AI & Automation
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5 Ways AI Boosts Service Delivery

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AI & Automation
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Solving the Service Industry’s Data Problem with AI

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AI & Automation
How-To & Best Practices
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How to Attract and Retain Gen Z and Millennial Employees in the Service Industry

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Customer Experience
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Why Employee Experience Matters for Customer Satisfaction

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Other
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Aquant Creates Resources for Resilience Hub for Service Leaders

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