CONVERSATIONAL AI
Your team is drowning
in calls AI could handle
Empower customers to resolve product issues on their own. Using live visual guidance, users can troubleshoot themselves while call center managers oversee every AI-led interaction.
Solve the issue in one conversation.
Watch how Conversational AI walks the user through step by step troubleshooting.
1
Service call
AI proactively reaches out and meets customers on their preferred channel (phone or text).
2
Troubleshooting
Guides customers through personalized troubleshooting, with memory that carries context across interactions so no one ever starts over.
3
Visual assist
Customers receive live visual guidance with two-way annotation, while face auto-masking protects their privacy on camera.
4
Resolution & follow up
Once resolved, Aquant summarizes the interaction and sends a text to confirm. If a human is needed, they receive the full context for a seamless handoff.
Most AI answers FAQs.
This one fixes equipment.
With a decade understanding how physical products break, Aquant can see the problem through a customer's phone, guide them step by step to resolution, and turn every interaction into product insight.
Improve self-service guidance with vision
Your AI agents can finally see the problem. AI vision streams live from the customer's phone, so nobody diagnoses from a vague verbal description, and the AI can accurately guide you to resolution.
Resolve it on the first call
Guided troubleshooting walks customers through the right fix, one step at a time, so issues get solved in the moment instead of becoming a callback, an escalation, or a dispatch.
Shorten the queue and the day
Routine issues resolve themselves around the clock, without the customer waiting on hold. Your CSRs stop burning their day on cases AI could handle, so they can spend it on the calls that actually need a person.
Turn every call into product insight
Every session captures which failures keep recurring and where your documentation leaves customers stuck. The call center stops being a cost center and starts feeding the rest of the business with insights.
Purpose-built capabilities for
servicing physical products.
Access by
Voice
Vision
SMS
Web
API
Offline
Embed
Face & Document Masking
Faces and sensitive documentation are blurred automatically in live video, before a frame is ever stored or reviewed.
Transcript PII Redaction
Personal data is stripped from transcripts and recordings automatically, so conversation history stays useful without becoming a liability.
Cross-Channel Memory
Context follows the customer from chat to voice to video, no one repeats themselves when a conversation picks back up.
Live Two-Way Annotation
Both sides can point, circle, and mark directly on the live video, so "that part, right there" is never ambiguous.
AI-Led Vision Assist
The AI sees the equipment through the customer's camera and guides them to resolution without waiting on a human agent to interpret.
Prebuilt Workflows
Pre-built interaction workflows that keep AI agents moving through common product support cases the way your process says they should.
Easily connect to the tools your team already uses
Die höchsten Vertrauens- und Sicherheitsstandards
Conversational AI for Field Service
Every tech gets your best expert on the line.
Scale smarter customer service with Aquant.
Aquant transforms institutional knowledge into specialized AI agents that provide 24/7, omnichannel support, resolving more product issues without human intervention.
