Schnelle, sichere Lösungen — bei jedem Anruf.
Sie stehen an vorderster Front. Aquant bietet Ihnen in Echtzeit Beratung auf Expertenebene, damit Sie
Warum Callcenter-Agenten Aquant weiterempfehlen
Call volume is climbing. Turnover is climbing with it. Call centers are turning to Aquant to break that cycle.
Schnellere Problemlösungen mit KI-gestützten Antworten, die die Bearbeitungszeit verkürzen und die Problemlösung beim ersten Anruf verbessern
Oversee all the AI-led support calls in one place, whisper in guidance, and intervene when necessary.
Bieten Sie 5-Sterne-Support, der die CSAT- und NPS-Werte kontinuierlich erhöht
Learn from every call
Conversational AI will learn from each case, so Aquant can resolve similar cases autonomously in the future.
How call centers are using Aquant
Echte Ergebnisse
aus dem Feld
„Aquant erspart mir Zeit beim Durchblättern von Handbüchern. Ich kann Aquant einfach um Hilfe bitten, und es erledigt die Suche schnell für mich und führt mich zur Quelle.“
70%
Reduzierung unnötiger Lkw-Rollen
22%
Reduzierung der Servicekosten
Speziell entwickelte KI für jede Dienstleistungsbranche every service industry
Industrielle Ausrüstung
Unterstützung von Geräteherstellern und Serviceteams bei der Steigerung der Verfügbarkeit und Effizienz.
Telecommunications
Helping providers resolve subscriber issues faster and guide customers to self-service fixes.
Home Appliance
Helping brands deflect service calls and walk customers through troubleshooting and repairs on their own.
Ausrüstung für Lebensmittel
Wir helfen Herstellern und Serviceteams der Lebensmittel- und Getränkeindustrie dabei, einen sicheren und zuverlässigen Betrieb zu gewährleisten.
Medizinische Geräte
Wir helfen Medizintechnik-OEMs dabei, erstklassigen Service zu bieten, Risiken zu reduzieren und die Behandlungsergebnisse zu verbessern.
Energy & Data Center
Support drivers and service centers with vision-guided diagnostics and self-service resolution.
Die höchsten Vertrauens- und Sicherheitsstandards
FAQ
Die agentische KI-Plattform, die speziell für Call Center entwickelt wurde
No. If your hands are full, you can just call in. Aquant offers a voice-enabled assistant that understands your service questions and responds with conversational, guided instructions to solve problems fast.
Aquant gives you step-by-step troubleshooting guidance, relevant repair history, and access to manuals and schematics, all tailored to the asset you’re working on. You ask a question, and it helps you get to the root cause of the issue, fast.
It understands complex service questions and gives you instant access to verified answers, troubleshooting steps, and relevant case history without having to search through long documents or past tickets.
Absolutely. Aquant levels the playing field by surfacing expert knowledge and guiding less experienced agents through the same process a senior expert would take without rigid scripts.
Behind the scenes, Aquant analyzes your question for intent and selects the most relevant AI agent, like suggesting parts, identifying error codes, or pulling up similar past cases.
Aquant hands the case to a human agent with the full conversation history, so no one starts over. Supervisors can also monitor AI-led interactions live in Control Center, whisper guidance to the AI, or take over the call.
No. Customers can call, text, or chat on your website. When they need to show the problem, Aquant texts a link that opens a live camera session instantly. No app, login, or extra hardware required.
Yes. Aquant provides expert-level self-service support around the clock, every day of the year, with no hold times. Routine issues get resolved automatically, so your agents can focus on the calls that need a person.
Voice, live video, SMS, web chat embedded in your customer portal or dealer site, and API. Cross-channel memory carries context from chat to call to video, so customers never have to repeat themselves.
Most chatbots handle order status and FAQs. Aquant is built for product and equipment support. It asks clarifying questions, sees the problem through the customer’s phone camera, and walks them through the fix with on-screen annotations until the issue is resolved.
Yes. Aquant benchmarks your teams, regions, and individuals against internal best performers and against industry peers where relevant, helping you identify outliers and best practices.
You get:
- Technician and team scorecards
- Product and asset performance insights
- Parts usage trends
- Cost leakage analysis
- Upskilling opportunity reports
All AI outputs are auditable and explainable. You can trace any recommendation back to the source, and apply strict guardrails to ensure compliance with internal and industry standards.
Most teams see measurable improvements in KPIs like first-time fix rate, mean time to resolution, and customer satisfaction within weeks of go-live.
AI for Service Leaders is Aquant’s analytics engine that transforms your service data into clear, actionable intelligence. It highlights where you’re leaking efficiency, which teams or regions need upskilling, and which products are driving cost.
Yes. Aquant is fully configurable by product line, region, technician level, and more. It adapts to your workflows rather than forcing you into a template.
Behind the scenes, Aquant analyzes your question for intent and selects the most relevant AI agent, like suggesting parts, identifying error codes, or pulling up similar past cases.
Absolutely. Aquant levels the playing field by surfacing expert knowledge and guiding less experienced agents through the same process a senior expert would take without rigid scripts.
It understands complex service questions and gives you instant access to verified answers, troubleshooting steps, and relevant case history without having to search through long documents or past tickets.
Haben Sie noch Fragen?
Skalieren Sie einen intelligenteren Service mit Aquant.
Aquant transforms institutional knowledge into specialized AI agents that provide 24/7, omnichannel support, resolving more product issues without human intervention.
