✨ ✨
Service Co-Pilot: Triage
Maximize first contact resolution, minimize truck rolls, and increase critical KPIs like First Time Fix Rates.
Service Co-Pilot: Triage
Maximize first contact resolution, minimize truck rolls, and increase critical KPIs like First Time Fix Rates.
Rapid Problem Resolution at Scale
Capture your historical service data combined with expert knowledge and transfer it across your team. Aquant’s triage and troubleshooting tool instantly identifies the best fix for every service situation, improving critical service KPIs and increasing customer satisfaction.
Improve First-Time Fix Rates
Reduce service costs
Enable customer self-service
Give Every Tech the Best Fix – Right at the Point of Service
Help technicians instantly diagnose issues in the field using their mobile devices. Present them with directions for the best solution—all informed by your historical service data and expert inputs.
Includes access to knowledge articles, manuals, and more—all in one place.
Improve Remote Resolution
Help customer service teams remotely and accurately diagnose equipment issues over the phone or online.
Surface the exact questions to ask using interactive troubleshooting tools—and present the parts and actions needed for repair based on end-user-reported issues and symptoms.
Enable Customer Self-Service
Empower customers to diagnose and resolve less complex issues without calling customer service or dispatching a field technician.
Enable end-users to troubleshoot assets within your customer-facing website or portal. With easy-to-use prompts, Self-Service Triage guides the customer to resolution—no human support needed!
“The Aquant system has allowed us to…not just capture the experiences of our technicians, but it’s allowed us to build out this ecosystem of information. What that allows us to do is not just tell a technician what to do but also walk them through the process with Triage.”
Joe Lange,
VP of Service Technology and Innovation
Comfort Systems
“After equipping our workforce with intelligent technologies specifically designed to help them do their job more efficiently, we’ve seen an uptick in employee morale, productivity, and retention, which has led to an overall improvement in customer satisfaction.”
Rodger Smelcer,
Co-Founder and Vice President
United Service Technologies
“For every 1% gain in remote resolution, the cost to serve reduces by $100k annually.”
Darren Elmore,
GM of Service
Ricoh
Trusted by Top Service Experts
Why LifeScan Records 100% of Customer Service Calls — And “Listens” to All of Them
