Maximize first contact resolution, minimize truck rolls, and increase first time fix. Give your team tools for success.
Test Drive Intelligent Triage Test Drive Intelligent Triage
Capture your historical service data combined with expert knowledge and transfer it across your team. The triage and troubleshooting tool instantly identifies the best fix for every service situation to improve your critical service KPIs and grow customer satisfaction.
Increase first contact
resolution
Improve first time fix rates
and reduce parts costs
Enable successful customer
self-service
Mobile triage helps technicians instantly diagnose issues in the field using their mobile device and presents them with directions for the best fix – all backed by your historical service data and expert inputs.
Includes access to knowledge articles, manuals, and more, all in one place.
Customer service teams can remotely diagnose equipment issues accurately over the phone to support end-users.
Interactive troubleshooting tools surface the exact questions to ask and present the parts and actions that will be needed for repair base on the issues & symptoms end-users are reporting.
Empower customers to diagnose and resolve less complex issues without the need to call customer service or dispatch a field technician.
Allow end-users to troubleshoot assets right from your customer-facing website or portal. With easy-to-use prompts, Self Service Triage will guide the customer to resolution – no human support needed!
Video triage functionality lets technicians remotely call in the experts when they need more nuanced support.
Augmented reality lets the experts direct which actions to take by drawing arrows, labeling parts, & highlighting next steps directly on the screen.
The leaders in service are committed to giving their technicians the best tools to make them successful.
Aquant will help you shift service left. Break the service-as-usual cycle that results in higher costs and customer escalations.
The most accurate troubleshooting & diagnostics for call center teams - faster customer support and fewer unnecessary truck rolls.
The most accurate repair and maintenance recommendations for field techs directly on their mobile devices.
The most accurate troubleshooting & diagnostics for end-users visiting your website - faster customer support and fewer unnecessary service calls.
