Analyze workforce performance, customer risk, and product quality trends.
The most accurate troubleshooting & diagnostics for call center teams — faster customer support and fewer unnecessary truck rolls.
The most accurate repair and maintenance recommendations for field techs directly on their mobile devices.
The most accurate troubleshooting & diagnostics for end-users visiting your website — faster customer support and fewer unnecessary service calls.
Analyze workforce performance, customer risk, and product quality trends.
The most accurate troubleshooting & diagnostics for call center teams — faster customer support and fewer unnecessary truck rolls.
The most accurate repair and maintenance recommendations for field techs directly on their mobile devices.
The most accurate troubleshooting & diagnostics for end-users visiting your website — faster customer support and fewer unnecessary service calls.
The Shift Left approach proactively resolves service issues, leveraging data to make your business more efficient. At Aquant, we partner with organizations to enable this approach, shifting every service interaction leftward—closer to the end customer. This strategy reduces escalations, boosts First Time Fix Rates, and fosters self-service experiences.
Aquant Service Co-Pilot is an AI platform that understands your users, assets, and business. It turns your data into trusted sources, using it to provide an efficient experience and the best solution for every service interaction.
Our platform speaks the service language across various industries— from heavy machinery to medical devices. We do not just pinpoint issues—we explain the cause and detail ways to prevent repeat issues.
Combining Aquant Service Co-Pilot with technical and business support ensures a successful end-to-end journey, displaying immediate value
Ingest structured and unstructured data from any data source, multi-language docs, and inputs. Limited data or data quality issues? No problem! We can help you start, no matter where you are in your data journey.
Salesforce-native—No code integration with any CMS required. We also connect to ServiceMax and Microsoft Dynamics, SAP, Oracle and other platforms
Your service stakeholders receive the most efficient recommendations for solving every service ticket, customized for their role and based on asset history, specific asset, customer, and persona.
Aquant ingests your raw service data, documentation, and manuals, including free text. We clean the data and learn your service language. With a unique modeling approach, we combine your historical service data and your experts’ knowledge to identify the root cause of issues. By utilizing expert knowledge, we reduce noise in historical data and make responses more contextual and accurate.
With Service Co-Pilot, you can leverage the knowledge and skills of your best performers to empower your entire team to perform at the same level. Its AI engine, which learns from your organization’s unique assets and historical workforce data, generates personalized recommendations that upskill your entire team and reduce service costs. Ensuring employees have the right solutions at the right time can significantly improve upskilling, onboarding, and the overall service experience.
Data security is our top priority. Aquant provides enterprise-grade security, complying with SOC1, SOC2, HIPAA, GDPR, and other standards. Our Salesforce-native platform ensures seamless integration and secure access via Single Sign-On (SSO), fostering a trustworthy and continuous improvement environment.
Aquant Earns Most Promising Vendor Ranking in CB Insights’ Analysis of Agent Support Tools
Aquant Wins “2023 Technology Innovation Leadership Award” From Analyst Firm Frost & Sullivan
A Collaboration with AI in Business Podcast: AI Solutions for B2B Customer Experiences