Aquant AI for Service Professionals

Service professionals face growing machine complexity, rising customer expectations, and workforce shortages, all while under pressure to get every job done right, every time. Aquant AI keeps your team ready for anything. Built for the high-stakes world of service, it transforms data into expert-level guidance, delivering the right answer for every interaction, customized to each user, job, and machine.

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Aquant AI for Service Professionals

AI that delivers the Right Answer at the Right Time for Every Service Interaction

Aquant AI understands what your users want to know and it understands your customers’ needs. It powers every kind of service interaction in a single, seamless experience that understands the intent of every question asked.

Service Technicians

Accurate and relevant answers to all service questions, whenever you need them, wherever you are - whether that's guided troubleshooting, finding a part ID or reading a schematic.

Call Center Agents

One seamless experience that understands what you need to know, even before you ask. Get the right answer to every support question for faster customer support, more remote resolution and less truck rolls.

Customer Self-Service

The most accurate troubleshooting & diagnostics for end-users visiting your website. Faster customer support and fewer unnecessary service calls.

Service Leaders

Drive your Business Strategy with Actionable and Service-Focused Insights.

Shift Left: A Strategy for Service Businesses

The Shift Left approach proactively resolves service issues, leveraging data to make your business more efficient. At Aquant, we partner with organizations to enable this approach, shifting every service interaction leftward—closer to the end customer. This strategy reduces escalations, boosts First Time Fix Rates, and fosters self-service experiences.

Built for all Service Scenarios

Our platform speaks the service language across various industries— from heavy machinery to medical devices. We do not just pinpoint issues—we explain the cause and detail ways to prevent repeat issues.

Faster Time to Value

Combining Aquant with technical and business support ensures a successful end-to-end journey, displaying immediate value

All Your Service Data in One Place

Ingest structured and unstructured data from any data source, multi-language docs, and inputs. Limited data or data quality issues? No problem! We can help you start, no matter where you are in your data journey.

Trusted and Integrated

Salesforce-native—No code integration with any CMS required. We also connect to ServiceMax and Microsoft Dynamics, SAP, Oracle and other platforms

Delivers personalized recommendations that solve service challenges of all types.

Your service stakeholders receive the most efficient recommendations for solving every service ticket, customized for their role and based on asset history, specific asset, customer, and persona.

Understands your existing service data and transforms it into a trusted source.

Aquant ingests your raw service data, documentation, and manuals, including free text. We clean the data and learn your service language. With a unique modeling approach, we combine your historical service data and your experts’ knowledge to identify the root cause of issues. By utilizing expert knowledge, we reduce noise in historical data and make responses more contextual and accurate.

Upskills your entire team to the level of your top performers.

With Aquant, you can leverage the knowledge and skills of your best performers to empower your entire team to perform at the same level. Its AI engine, which learns from your organization’s unique assets and historical workforce data, generates personalized recommendations that upskill your entire team and reduce service costs. Ensuring employees have the right solutions at the right time can significantly improve upskilling, onboarding, and the overall service experience.

Easily and securely integrated into your current tech stack.

Data security is our top priority. Aquant provides enterprise-grade security, complying with SOC1, SOC2, HIPAA, GDPR, and other standards. Our Salesforce-native platform ensures seamless integration and secure access via Single Sign-On (SSO), fostering a trustworthy and continuous improvement environment.