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Service Co-Pilot
Aquant Service Co-Pilot
Personalized AI — built to meet the needs of every service team member.
With Aquant Service Co-Pilot, you can leverage personalized AI that understands your business and assets and delivers recommendations for your unique service challenges.
Aquant Service Co-Pilot
Personalized AI — built to meet the needs of every service team member.
With Aquant Service Co-Pilot, you can leverage personalized AI that understands your business and assets and delivers recommendations for your unique service challenges.
Business Leaders
Prescriptive analytics for field service leaders
Analyze workforce performance, customer risk, and product quality trends.
Call Centers
Triage & Troubleshooting for Phone Fixes
The most accurate troubleshooting & diagnostics for call center teams — faster customer support and fewer unnecessary truck rolls.
Technicians
Triage & Troubleshooting in the Field
The most accurate repair and maintenance recommendations for field techs directly on their mobile devices.
Customers
Triage & Troubleshooting on your Website
The most accurate troubleshooting & diagnostics for end-users visiting your website — faster customer support and fewer unnecessary service calls.
Prescriptive analytics for field service leaders
Analyze workforce performance, customer risk, and product quality trends.
Triage & Troubleshooting for Phone Fixes
The most accurate troubleshooting & diagnostics for call center teams — faster customer support and fewer unnecessary truck rolls.
Triage & Troubleshooting in the Field
The most accurate repair and maintenance recommendations for field techs directly on their mobile devices.
Triage & Troubleshooting on your Website
The most accurate troubleshooting & diagnostics for end-users visiting your website — faster customer support and fewer unnecessary service calls.
Shift Left: A Strategy for Service Businesses
The Shift Left approach proactively resolves service issues, leveraging data to make your business more efficient. At Aquant, we partner with organizations to enable this approach, shifting every service interaction leftward—closer to the end customer. This strategy reduces escalations, boosts First Time Fix Rates, and fosters self-service experiences.
AI that’s personalized for every unique service challenge
Aquant Service Co-Pilot is an AI platform that understands your users, assets, and business. It turns your data into trusted sources, using it to provide an efficient experience and the best solution for every service interaction.
Built for all Service Scenarios
Our platform speaks the service language across various industries— from heavy machinery to medical devices. We do not just pinpoint issues—we explain the cause and detail ways to prevent repeat issues.
Faster Time to Value
Combining Aquant Service Co-Pilot with technical and business support ensures a successful end-to-end journey, displaying immediate value
All Your Service Data in One Place
Ingest structured and unstructured data from any data source, multi-language docs, and inputs. Limited data or data quality issues? No problem! We can help you start, no matter where you are in your data journey.
Trusted and Integrated
Salesforce-native—No code integration with any CMS required. We also connect to ServiceMax and Microsoft Dynamics, SAP, Oracle and other platforms
Delivers personalized recommendations that solve service challenges of all types.
Your service stakeholders receive the most efficient recommendations for solving every service ticket, customized for their role and based on asset history, specific asset, customer, and persona.
Understands your existing service data and transforms it into a trusted source.
Aquant ingests your raw service data, documentation, and manuals, including free text. We clean the data and learn your service language. With a unique modeling approach, we combine your historical service data and your experts’ knowledge to identify the root cause of issues. By utilizing expert knowledge, we reduce noise in historical data and make responses more contextual and accurate.
Upskills your entire team to the level of your top performers.
With Service Co-Pilot, you can leverage the knowledge and skills of your best performers to empower your entire team to perform at the same level. Its AI engine, which learns from your organization’s unique assets and historical workforce data, generates personalized recommendations that upskill your entire team and reduce service costs. Ensuring employees have the right solutions at the right time can significantly improve upskilling, onboarding, and the overall service experience.
Easily and securely integrated into your current tech stack.
Data security is our top priority. Aquant provides enterprise-grade security, complying with SOC1, SOC2, HIPAA, GDPR, and other standards. Our Salesforce-native platform ensures seamless integration and secure access via Single Sign-On (SSO), fostering a trustworthy and continuous improvement environment.
Trusted by the world's most service-oriented brands
Aquant Earns Most Promising Vendor Ranking in CB Insights’ Analysis of Agent Support Tools
Aquant Wins “2023 Technology Innovation Leadership Award” From Analyst Firm Frost & Sullivan
A Collaboration with AI in Business Podcast: AI Solutions for B2B Customer Experiences
