Retain & upskill your field service team for world-class performance

Transfer institutional knowledge and service expertise from your field service veterans directly into the hands of every customer service rep, technician, and end-user – any time, any place.

Improve first time fix rate, reduce truck rolls, and attract and retain successful, motivated technicians.

 

 

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Monitor and understand organizational performance at a glance

Automate the gathering and analysis of all service data, in any form. See up-to-date snapshots of how your service org is performing month-to-month, quarter-to-quarter.

See recommendations for next steps — based on your business goals. Spend less time pulling reports and more time taking action.

 

 

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Find instant answers to your most pressing challenges

Quickly generate business insights with the help of generative AI. Proactively solve customer issues. Get ahead of workplace training or skills gap issues. Learn what product issues are costing you the most time and effort. Create a focused, manageable task list that will create wins.

Service Co-Pilot shows you the 20% of opportunities that will drive 80% of the results.

 

 

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Enable Customer Self-Service

Provide customers the ability to resolve less complex issues themselves without the need for intervention from the service team. Your end users can leverage Aquant Triage to troubleshoot issues right from your customer-facing website or portal. Reduce truck rolls, cut service costs, enable faster resolution. 

 

 

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Here’s how Service Co-Pilot Works

Aquant’s Service Co-Pilot merges the best of human intelligence and artificial intelligence. The technology gets smarter over time by collecting your historical data and continuously enhancing it with the knowledge of your top-performing employees. It integrates seamlessly within your natural service workflow, providing personalized guidance throughout the entire service process. 

  •  Structured and unstructured service data, including work orders, machine logs,service manuals, and free text notes.
  • Combine service data with the tribal knowledge of subject matter experts. Co-Pilot extracts their insights with an enhanced proprietary approach we refer to as the datafying of expert knowledge — turning their wisdom into data.
  • Democratize knowledge. The ChatGPT engine then makes it easy for platform users to ask any service question and get a conversational response.
 

Service Co-Pilot improves outcomes at every stage of the service lifecycle

Aquant will help you shift service left. Break the service-as-usual cycle that results in higher costs and customer escalations.

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For Your Service Leaders

How Aquant Works

PRESCRIPTIVE ANALYTICS FOR FIELD SERVICE LEADERS

Analyze workforce performance, customer risk, and product quality trends.

For Your Call Center

How Aquant Works

TRIAGE & TROUBLESHOOTING FOR PHONE FIXES

The most accurate troubleshooting & diagnostics for call center teams - faster customer support and fewer unnecessary truck rolls.

For Your Service Technicians

How Aquant Works

TRIAGE & TROUBLESHOOTING IN THE FIELD

The most accurate repair and maintenance recommendations for field techs directly on their mobile devices.

For Your Customers

How Aquant Works

TRIAGE & TROUBLESHOOTING ON YOUR WEBSITE

The most accurate troubleshooting & diagnostics for end-users visiting your website - faster customer support and fewer unnecessary service calls.

Trusted by the world’s most service-oriented brands

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Ready to take your service operations to the next level?

Where is your service operation today and where do you want to be tomorrow? With Aquant’s Service Co-Pilot Platform, your data will tell you exactly how to get there…

Request a Demo
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