Aquant’s 2024 Field Service Medical Device Benchmark Report is Here! Download Now
Service Co-Pilot: Knowledge
Equip your service team with accurate information at the right time to solve problems faster.
Service Co-Pilot: Knowledge
Equip your service team with accurate information at the right time to solve problems faster.
Service Knowledge at your Fingertips
Empower your teams to resolve service issues faster using Service Co-Pilot’s Knowledge component. Seamlessly integrate your service materials into Aquant’s system to accelerate training and upskilling—and enable your teams to confidently address any service challenge and maximize their efficiency.
Faster time to onboard
Improved Productivity
Maximized Uptime
Find Answers at the Right Time, Anywhere
Consolidate and access all your resources—and quickly find the best solution to any service issue. With service-focused and guided expertise, it reduces onboarding and Time to Fix—and brides the skills gap for technicians.
Quickly scale your knowledge base across your facilities and partners globally. We now support multi-language documents and outputs.
Accurate and Trusted with Your Unique IP
Ingest your internal resources faster than ever—without compromising your IP and internal data.
Our platform was developed by world-class service experts and data scientists. It is uniquely fine-tuned for service language through advanced and rich prompt engineering.
Enable Any Service Stakeholder
Focus on your needs and audience, whether you need to enable end users, call centers, or third-party dealers.
Create a unique experience via web and mobile platforms. Enhance your existing solutions by integrating our knowledge base or utilizing our API to customize your user experience.
“Aquant…enabl[es] our technicians to be onsite doing what they do best as quickly as they possibly can with the right quality outcome. It’s very much quantitative but it’s also qualitative in setting them up for success through a service-enabled environment.”
Mark Horvath,
VP of Global Service Operations
Hologic
“When Sysmex added Service Intelligence into the ecosystem of their service efficiency tools, the combined toolset has significantly reduced employee training time.”
Peter Tregarthen,
Customer Care Systems Associate Director
Sysmex America, Inc.
“We have to rethink how we train our people, organize, run our processes–everything around delivering the service to the customer to maximize uptime.”
Mark Hessinger,
Senior Vice President of Global Customer Success
3D Systems
“We’re…utilizing our Aquant database along with our fix support center to take and capture the information and knowledge from 2,400 technicians to help one technician.”
Joe Lange,
VP of Service Technology and Innovation
Comfort Systems
“After equipping our workforce with intelligent technologies specifically designed to help them do their job more efficiently, we’ve seen an uptick in employee morale, productivity, and retention, which has led to an overall improvement in customer satisfaction”
Rodger Smelcer,
Co-Founder and Vice President
United Service Technologies
Trusted by Top Service Experts
Close the Skills Gap and Cut Service Costs: Insights from Aquant’s 2024 Field Service Benchmark Report
