Our Story

Providing great service is hard. It requires a skilled workforce, ever-changing technology, a ton of institutional knowledge, and the ability to measure effectiveness. These requirements make good service expensive. But poor service is even more costly. It leads to sub-par customer experiences, higher service costs, and increased workforce turnover.

In 2016 Shahar Chen and Assaf Melochna founded Aquant to solve these longstanding service challenges. They gathered a team of data experts and service veterans to create the Service Co-Pilot software. Aquant’s platform is the next evolution in field service management software.

The AI-powered platform improves service outcomes while also decreasing the cost of service. Service Co-Pilot provides the right information at the right time, so service leaders, techs, and customer service reps can make accurate decisions with greater confidence.

  • Founded 2016
  • First Customer 2017
  • New York Office Opened 2020
  • Aquant Service Co-Pilot Launched 2023


  • Frost & Sullivan 2023 Best Practices Award

  • Built In’s Esteemed 2023 Best Places To Work List

  • Forbes 10 Under $30 Million

  • Top 25 Software Leaders of New York for 2022

  • Service Council’s Award: Best Overall Solution 2023

Meet the Team

Shahar Chen

CEO & Co-Founder

Assaf Melochna

President & Co-Founder

Uri Polishook

General Manager, Tel Aviv

Oded Sagie

VP of R&D

Edwin Pahk

SVP of Pre-Sales & Customer Success

Mairead Ridge

VP of Marketing

Erik Lepke

VP of Finance

Hagit Farago

VP of People

Doug Wilmot

VP of North American Enterprise Sales

Ashley Bewick

VP of Strategic Sales

Ofir Bazar

Director of Customer Success

Sidney Lara

Service Principal

Maayan Shimoni-Bakish

Director of Data Analytics

Eran Granot

Director of Product Management

Joe Sullivan

Director of Strategic Accounts

Eran Sharon

Director of Technical Services & Support

Michael Ardan

Director of Brand Marketing



147 West 24th St., 4th Fl., New York, NY 10011


82 Derech Menachem Begin, Tel-Aviv-Yafo 6713829, Israel


1234 Chestnut Street, Ste. 106, Newton, MA 02464


Aquant Earns Most Promising Vendor Ranking in CB Insights’ Analysis of Agent Support Tools


Aquant Wins “2023 Technology Innovation Leadership Award” From Analyst Firm Frost & Sullivan


A Collaboration with AI in Business Podcast: AI Solutions for B2B Customer Experiences