Service
Voice of Customer Agent
Analyzes service tickets, technician notes, and call transcripts to uncover recurring pain points, sentiment, and feature feedback. Marketing and product teams can instantly see what customers are saying—and what matters most—without waiting for quarterly reports or manual analysis.
Business Challenge
- Marketing teams lack direct access to real customer sentiment
- Insights are buried in service data or anecdotal feedback
- Hard to prioritize messaging or content themes without proof
Agent Impact
- Surfaces authentic customer language and needs
- Guides campaign messaging with data-backed insights
- Strengthens alignment between marketing and product
Other Agents
Dynamic PM Kits Agent
Uses service history to tailor PM kits, replacing only what’s needed instead of following a fixed parts list.
Knowledge Agent
Instantly delivers the most relevant information from your knowledge base.
Parts Agent
Recommends the right parts with compatibility, pricing, and availability details.
Troubleshooting Agent
Guides users through step-by-step fixes using data patterns and past service history.
Scale smarter service with Aquant.
Aquant combines service domain expertise with total flexibility, adapting to your people, processes, and equipment to deliver expert results across your entire operation.
