Service
Troubleshooting Agent
Analyzes data patterns, past service history, and similar issues to guide users through step-by-step resolutions.
Business Challenge
- New engineers lack experience with specific troubleshooting workflows
- CRM historical data is not leveraged and providing guidance to team
- Solutions aren’t standardized across regions or teams
Agent Impact
- Shorter onboarding time
- Increase historical knowledge on troubleshooting
- Decrease part costs
- Standardized troubleshooting paths reduce variance in fix rates
Other Agents
Dynamic PM Kits Agent
Uses service history to tailor PM kits, replacing only what’s needed instead of following a fixed parts list.
Knowledge Agent
Instantly delivers the most relevant information from your knowledge base.
Parts Agent
Recommends the right parts with compatibility, pricing, and availability details.
Troubleshooting Agent
Guides users through step-by-step fixes using data patterns and past service history.
Scale smarter service with Aquant.
Aquant combines service domain expertise with total flexibility, adapting to your people, processes, and equipment to deliver expert results across your entire operation.
