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Aquant’s 2026 Field Service Benchmark: Companies Can Unlock up to 26% in Service Cost Savings by Scaling Knowledge Across the Workforce

Aquant’s 2026 Field Service KPI Benchmark Report analyzes anonymized data from 161 service organizations (nearly 30M service events) and finds a widening performance gap between teams operating with a unified intelligence layer vs. those in data silos. Top performers achieve higher first-time fix rates, resolve cases faster, and run service operations at far lower cost—while bottom performers are stuck in repeat work driven by failed visits, avoidable dispatches, and long resolution times.
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