Pierre Malboeuf, VP of Field Service Americas at Hologic said:
“Service intelligence helps us understand and analyze how our teams are performing with respect to our customers. It helps us drive both productivity and enhance customer experience overall. Prior to Aquant, we relied on our most experienced and knowledgeable workers to build out workbooks –- a process that would take an untold amount of time – and then relay that information to our executive leadership team or our global leadership team. Aquant’s technology is a massive time saver in this respect.”
“The fact that Aquant is the market leader in service intelligence was critical in our decision to partner. We’re able to gain insight into how our resources, employees, parts, and products are performing and that is something that is not provided through any of our other tools.”
Service intelligence, an AI-powered software designed to improve efficiencies across field service teams, was able to give Hologic a better view of their customer interactions, insight into how their resources and teams were performing, and how the product is performing from a service expense perspective – these critical metrics were not provided through any of their other technologies.
Pierre also commented on his experience working with Aquant on a day-to-day basis. He said,
“I couldn’t be happier with the level of response that I receive from the team.”