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- The first horizontal AI platform purpose-built for service empowers organizations to build custom agents for any use case across their operations.
- It’s designed to seamlessly integrate with a company’s existing tech stack, regardless of size, AI maturity, or current AI infrastructure.
Aquant today announced the launch of its Agentic AI Platform, an evolution of its existing offering that empowers service organizations to create, integrate, and deploy custom AI agents tailored to their unique operations and challenges.
Until now, service teams faced a difficult choice: adopt rigid, pre-defined vertical solutions or try to force-fit general-purpose AI platforms that lack deep service expertise. Aquant’s new Agentic AI Platform bridges this gap by offering a horizontal platform infused with domain-specific knowledge, enabling organizations to:
- Use Aquant’s pre-built service agents, such as Troubleshooting, Knowledge Search, Parts Identification, IoT, Call Assist, and more, for immediate value.
- Build custom AI agents directly within Aquant, leveraging the company’s tools, data models, and deep service expertise.
- Bring their own internally developed agents and seamlessly integrate them into Aquant’s environment, combining proprietary innovations with Aquant’s service intelligence.
- Integrate Aquant’s agents into their existing AI ecosystem, ensuring flexibility and interoperability with other enterprise systems and tools.
“Every service team faces unique challenges, and rigid AI solutions rarely match the complexity of real-world operations,” said Assaf Melochna, President and Co-Founder at Aquant. “With the Agentic AI Platform, we’re removing barriers and giving organizations the freedom to deploy AI tailored specifically to their equipment, their processes, and their customers, all while leveraging the unmatched domain expertise built into our technology.”
Addressing Complex Service Needs
Modern service environments are becoming more complex, driven by evolving customer expectations, increasingly sophisticated equipment, and the demand for higher operational efficiency. Traditional out-of-the-box AI tools often fall short, either lacking the domain expertise required for service-specific tasks or imposing rigid processes that don’t adapt to real-world operations.
Aquant’s Agentic AI Platform helps teams meet those needs:
- Service DNA baked in: Aquant’s platform understands service-specific terminology, error codes, and workflows, enabling faster deployment of custom agents without the heavy training required by generic AI tools.
- Frictionless integration: Whether customers have no existing AI infrastructure or sophisticated enterprise AI ecosystems, Aquant fits seamlessly into existing tech stacks and workflows.
- Multi-channel deployment: The platform supports voice interfaces, CRM/ERP integrations, collaboration tools, offline environments, and emerging channels, ensuring AI is available wherever work happens.
- Outcome-focused intelligence: Aquant’s RAC (Retrieval-Augmented Conversation) layer ensures AI responses drive actionable outcomes aligned with critical business KPIs, rather than simply delivering information.
Expanding the Use of AI Across Service Organizations
While Aquant is deeply rooted in traditional service use cases, the new platform opens the door for organizations to create agents that tackle broader business challenges, including:
- Fetching live IoT or telemetry data for predictive maintenance
- Retrieving technical bulletins or service updates for specific equipment
- Supporting workflows in training, compliance, HR, or reporting
“Our vision is to make AI truly work for teams responsible for servicing complex equipment, not just as a tool for answering questions but as a flexible, powerful engine that can drive innovation and competitive advantage,” added Assaf. “This platform gives our customers the tools to solve today’s challenges and invent the future of service.”
