Category Archive: Aquant News

Aquant Earns Most Promising Vendor Ranking in CB Insights’ Analysis of Agent Support Tools

Aquant, a generative AI vendor purpose-built for service, has been recognized as a “Challenger” by CB Insights, a renowned market intelligence firm, in its ESP (Execution, Strength, and Positioning) matrix for Agent Support Tools. This recognition underscores Aquant’s commitment to delivering top-tier solutions to customers, as well as its exceptional standing against its peers. 

CB Insights’ Challenger designation is an accolade reserved for companies that are positioned as the most promising within their respective market. The Agent Support Tools market provides solutions to common challenges faced by contact centers, such as high employee attrition, low customer satisfaction, and poor agent engagement, and aims to solve these challenges, improve customer experience, and drive revenue growth through the use of AI.

Organizations such as Hologic, Ricoh, and Canon currently use Aquant’s offering to equip not only agents but everyone within the service lifecycle with the knowledge they need to resolve complex service problems effectively. This, in turn, leads to reduced truck rolls, increased remote resolution, improved machine uptime, enhanced customer experience, and reduced service costs.

“Aquant’s AI Co-pilot is informed by a unique blend of service performance data and expert knowledge, which empowers service teams to deliver better service outcomes,” said Shahar Chen, Aquant’s CEO and Co-Founder. “Our offering, Service Co-Pilot, harnesses an organization’s intellectual property in a way that enables every stakeholder within the service journey to get fast answers that improve their decision-making and problem-solving in every scenario.”

The ESP matrix is a comprehensive assessment that leverages data and analyst insights to identify and rank leading companies. Companies undergo a meticulous selection process with several stages of analysis, where they are chosen for inclusion in the matrix based on their overall quality and strengths related to their market presence and execution. Each company is assessed using the same criteria to produce an unbiased and visual representation of the market.

Furthermore, Aquant has garnered recognition in two Expert Collections, magnifying its presence in key technology spaces: Artificial Intelligence and Sales & Customer Service. These Expert Collections are curated by analysts and serve as a definitive guide to the companies at the forefront of these critical technology domains.

Aquant Wins “2023 Technology Innovation Leadership Award” From Analyst Firm Frost & Sullivan

Creator of Generative AI tool “Service Co-Pilot” identified as best in class in the North American service intelligence industry

Aquant, an enterprise AI software vendor providing customer service solutions for manufacturers and servicers of complex equipment, has been awarded the “2023 Technology Innovation Leadership Award” by Frost & Sullivan, a US-based analyst firm. Aquant was recognized as a leader in the North American service intelligence industry. Frost & Sullivan believes that Aquant’s Service Co-Pilot platform could fundamentally restructure how customer service teams function across industries. Organizations such as Hologic, Ricoh, and Canon currently use Aquant to improve machine uptime, enhance customer experience, and reduce service costs.

“This accolade reflects the commitment of our team in harnessing the power of data and AI to tackle the industry’s most significant challenges.” said Aquant CEO and Co-Founder Shahar Chen.  “I’m incredibly thankful and proud of our forward-thinking team, whose hard work turns our vision into reality day in and day out. I also extend my heartfelt gratitude to our innovative customers for placing their trust in us to support them in reaching their goals.”

Aquant and its product offerings were scrutinized under a rigorous analytical process, with Frost & Sullivan determining their prowess in the service intelligence sector. Aquant was evaluated against its technology performance and business impact. 

Frost & Sullivan specifically recognized Aquant’s Generative AI service tool, Service Co-Pilot, for its ability to democratize service knowledge, improve machine uptime, and enhance the overall customer experience. Beyond product offerings, Aquant’s Shift Left ideology, praised by Frost & Sullivan, represents a pivotal approach in revolutionizing the customer service landscape. The idea is to shift the resolution away from field-based engagements and customer escalations and more towards remote solutions and self-service. 

“One of Aquant’s key focus areas is de-escalating the entire resolution process by allowing users to solve more issues themselves, enabling customer service executives to solve more problems remotely,” said Hiten Shah, Senior Consultant at Frost & Sullivan.

Aquant distinguishes itself through its capacity to gather insights from a customer’s subject matter experts. With numerous frontline employees lacking sufficient product knowledge, Aquant fills the gap by collecting valuable expertise that is often undocumented in manuals and guides. This engine then transforms this specialized knowledge into actionable data, resulting in substantially enhanced answer accuracy.

You can explore Frost & Sullivan’s detailed dossier of Aquant’s service intelligence capabilities here.

Aquant’s Service Co-Pilot Delivers Generative AI Purpose-Built for Service

Aquant, an enterprise AI software vendor, has launched Service Co-Pilot, the latest generation of its customer experience offering. This new release, enhanced by generative AI, is built for servicers and manufacturers of complex equipment and machines. The offering aims to identify the best solution to any service-related issue (e.g. how to fix an MRI machine or how to identify which customers are at risk), improve customer experiences by resolving cases faster and more efficiently, and minimize costs. 

Service Co-Pilot uses a ChatGPT plugin to generate recommendations sourced from historical service data and data synthesized from the knowledge of an organization’s subject matter experts. This innovative approach allows the engine to predict the best solutions to even the most complex customer service issues, empowering every stakeholder (e.g., the end customer, contact center agent, field technician, or service leader) to diagnose and resolve problems like an expert. The omnichannel platform can be leveraged, via desktop, mobile app, or chat, at every touchpoint across the customer experience.

“Service organizations are challenged with hiring and retaining skilled service professionals while managing rising customer expectations and sky-high costs. One in three service calls result in a truck roll, which can cost upwards of $2,500 – this is no longer sustainable,” says Assaf Melochna, President and Co-Founder of Aquant. “Generative AI can reduce these costs and bridge the customer experience gap. To help organizations keep pace with these changes, Service Co-Pilot is enabling users to access critical information without escalating an issue. This helps alleviate the strain on the service workforce so organizations can exceed customer expectations.”

Service Co-Pilot’s unique approach to AI

Service Co-Pilot combines Aquant’s proprietary technology with open foundational models. With ChatGPT alone, customer service professionals will have difficulty relying on answers due to the risk of hallucinations and challenges with more advanced troubleshooting scenarios. However, Aquant’s AI technology goes further. First, it mines structured and unstructured service data, including work orders, machine logs, service manuals, and free text notes using a service domain-specific natural language processing model. Then, it improves AI performance by datafying expert knowledge – the process of converting the knowledge stored in the minds of your experts into synthetic data. 

This approach trains Service Co-Pilot over time, making it a best practice machine that can adapt and adjust based on real-world feedback, rather than relying on hard-coded workflows that may not be optimized for all scenarios. Aquant’s internal data shows that incorporating human expertise is critical: 30% of solutions are not found in historical service data, but are found in the data provided by experts. By tapping into the knowledge of subject matter experts, Service Co-Pilot achieves more personalized and reliable results.

Service Co-Pilot’s New Features: Search and Self-Service

Service Co-Pilot’s generative AI search feature allows stakeholders to ask a chatbot for the right answers to any service question, at any time. This feature helps users solve specific customer issues and provides guidance along with useful links to the exact point in manuals where the answer exists. If more than one answer exists, the user will be asked a series of questions generated by AI to triage the issue and narrow down the most viable and cost-effective solutions.

In addition to the search feature, Service Co-Pilot includes new self-service capabilities. So now, end customers – in addition to technicians and contact center agents – can make intelligent, informed decisions using Self-Service Triage or Intelligent Triage, Service Co-Pilot’s troubleshooting and diagnostic tools. 

Additionally, the platform includes Service Insights, an analytics dashboard built for service leaders to access clear, detailed, and holistic recommendations to improve workforce performance, customer risk management, and product quality trends.

“Leading organizations are increasingly shifting toward low-touch, more efficient customer experiences. In service, we call this approach shifting left,” said Shahar Chen, CEO and Co-Founder of Aquant. “Aquant’s Service Co-Pilot helps organizations reduce costs and the time it takes to solve cases. This technology is no longer optional for organizations that want to survive long-term.”


How are Your Peers Solving the Skills Gap? Join Aquant’s Service Leaders Spring Break to Find Out

Service leaders, we’ll be frank with you: the old way of service doesn’t work, especially in today’s economically-uncertain landscape.

One of the top questions that service leaders are grappling with today is, “What steps should I take to improve service outcomes while managing costs?” If this sounds familiar, grab your (free!) one-way ticket to Service Leaders Spring Break

New data shows that top organizations are turning away from traditional service models and looking towards a new frontier — one that prioritizes remote- and self-service options, top-tier customer service, and service knowledge on demand. That’s why this year’s event is all about training and retaining all-star teams, data analytics for service leaders, and quickly and efficiently achieving accurate resolutions in an era of self-service.

Here’s how Service Leaders Spring Break offers a fresh perspective on service:

  1. Learn how to upskill your service team in record time — and with record efficiency. Nearly one in three service leaders reported upskilling technicians and designing training programs as their most difficult challenge. But the best way to hire, retain, and upskill your employees is to invest in technology that offers the best knowledge-retention tools and professional support. Teams that feel empowered to take on the toughest challenges have better retention rates and provide unmatched customer experience. A bonus: if everyone had the knowledge and skills to perform like the top 20% of the workforce, service costs could be reduced by 21%. 
  2. Get comfortable with data analytics for service leaders — even if you don’t have a data science degree. There are many routes that your company can take to start tackling the skills gap, whether it’s via centralizing intelligence, leveraging AI, or using documentation to improve workforce performance. Aquant created the blueprint for collecting, storing, managing, interpreting, and applying data in ways that drive your service goals forward. You’ll learn how to use your data to start taking action, so all emerging solutions will apply to your use case. 
  3. Go from missing apparent signs of a customer escalation to using your data to create the seamless, preventative, low- to no-touch service experience that customers prefer. You can reduce costly service interactions by preventing escalations at every process step. We’ll explore strategies for quickly and efficiently achieving accurate resolutions in every service lifecycle stage.

Big problems require expert solutions, so we’ve assembled an all-star panel of service greats who have successfully charted their organizations’ paths: 

  • In a chat moderated by Ashley Bewick (Aquant), Tamra Call (Johnson Controls), Amber Porter (3D Systems), and Paige Gourley (Thermo Fisher Scientific) will introduce you to the new faces of service — and share their thoughts about hiring, shifting work environments, and recruiting advice, especially from the female perspective.
  • Juan Cruz, Jr. (Haemonetics), Chris Westlake (Generac), and Anthony Billups (Comfort Systems) are providing a crash course on closing the skills gap from the three perspectives that matter most: people, processes, and technology. 
  • Lotem Alon and Tim Burge of Aquant share expert tips for collecting, analyzing, and applying data in ways that drive service goals forward.
  • Sidney Lara and Rich Marchetti of the Aquant team show you how to create data strategies, establish internal benchmarks, and improve your baseline measurements to establish business goals.

If you haven’t yet secured your spot, there’s still time to celebrate Spring Break with us. Register today to save your seat.

Aquant Earns Placement on Built In’s Esteemed 2023 Best Places To Work List

Built In announced that Aquant was honored in its 2023 Best Places To Work Awards. The annual awards program includes companies of all sizes, from startups to those in the enterprise, and honors both remote-first employers as well as companies in large tech markets across the U.S. 

“We’re thrilled to be recognized as one of the best places to work in the country,” says Shahar Chen, CEO and Co-Founder of Aquant. “I’m constantly inspired by our team’s focus, energy, and momentum. Delivering meaningful impact for our customers begins with our people reaching their highest potential. We’re proud to have fostered an inclusive, transparent, and collaborative environment that emphasizes the importance of well-being and personal development. We look forward to welcoming many new voices in 2023 and beyond.”

“At Aquant, teamwork is our competitive advantage,” says Assaf Melochna, President and Co-Founder of Aquant. “We encourage each and every one of our colleagues to have a beginner’s mind and to have the courage to innovate. This mindset allows us to provide exceptional and long-term value for our clients and motivates colleagues across teams to work together to achieve great things.” 

Built In determines the winners of Best Places to Work based on an algorithm, using company data about compensation and benefits. To reflect the benefits candidates are searching for more frequently on Built In, the program also weighs criteria like remote and flexible work opportunities, programs for DEI and other people-first cultural offerings.  

“It’s my honor to congratulate this year’s Best Places to Work winners,” says Sheridan Orr, Chief Marketing Officer, Built In. “These exemplary companies understand their people are their most valuable asset, and they’ve stepped up to meet the modern professional’s new expectations, including the desire to work for companies that deliver purpose, growth and inclusion. These winners set the stage for a human-centered future of work, and we can’t wait to see that future unfold.”  

Field Service Costs Rose Sharply in 2022 Despite Overall Service Improvements

  • While key performance indicators improved across service teams, average costs for field service rose 7% in 2022—keeping up with the pace of inflation.
  • First Time Fix Rate (FTFR) has improved by 2.34%, but all the positive benefits that are typically associated with an increase in FTFR have been lost due to inflation.
  • On average, bottom-performers of service organizations cost 67% more than top-performers, indicating that the skills gap is a major factor in rising costs—in addition to inflation. 
  • If every technician had the knowledge and skills to perform like the top 20% of the workforce, service costs would be reduced by 21%.

Despite an overall improvement in performance across service organizations, the average cost for field service rose 7% in 2022, according to Aquant’s 2023 Service Intelligence Benchmark report. Service leaders are grappling with the realities of a looming recession while continuing to deal with issues that arose from the pandemic. This includes the surge in parts costs due to supply chain shortages, rising labor costs, and a steadily increasing skills gap caused by the retirement of experienced technicians who are leaving before a new wave of younger, equally-knowledgeable workers can replace them. 

While organizations can’t control an imminent recession or make themselves immune to its effects, what leaders can control is their response and set their businesses up for success amidst an economic shift. The service leaders who invest in the right tools to manage their workforce’s performance now will positively impact the business long term. Alternatively, businesses that don’t invest in technology will slowly fall out of the competitive set.

To report on these findings, Aquant gathered data from 113 organizations, including service divisions within original equipment manufacturers (OEMs) and third-party service organizations across manufacturing, medical devices, capital equipment, HVAC, commercial appliances, and more. This data consists of information from more than 16.2 million work orders and input from nearly 125,000 technicians. The report sought to analyze the service landscape, focusing on key challenges within the industry and the success and failures of companies trying to adapt to the new normal. The report discovered four key findings, including:

Top-performing organizations are improving. Lower-performing organizations are facing more challenges.

Top-performing organizations are combating the challenges of inflation by narrowing the skills gap, while lower-performing organizations have a widening gap in workforce performance. Top-performing orgs have a 16% difference in cost per resolution between top-performing workers and bottom-performers, down from 24% last year. Lower-ranking organizations have a 164% difference in cost per resolution between top-performers and bottom-performers, significantly up from 104% since last year.

Why are the good getting better and bottom-performing organizations getting worse? Anecdotally, from speaking with analysts, clients, and other service experts, the general consensus is that lower-performing organizations have not invested in the tools, resources, or people to help them keep pace with the top-performing organizations. 

“Service organizations must invest in the right technology now,” said Edwin Pahk, VP of Growth at Aquant.“Organizations that don’t invest in the right tools to monitor and properly train their workforce will not be around in five years due to the rapidly increasing cost of service. Bad service mixed with lower-performing employees costs more than good service with higher-performing employees.”

The skills gap is expensive

In 2022, service organizations still faced hiring challenges, leaving the industry with tens of thousands of unfilled jobs. Some reports estimate there will be an industry-wide shortage of three million skilled trade workers in the next five years. 

This lack of skilled workers translates to increased costs. On average, an organization’s lowest-performing employees cost 67% more than the top-performing employees, considering less-skilled workers are more likely to order unnecessary parts and take longer to reach a resolution. 

The report found that upskilling average-performing employees closer to top performers will reduce service costs by 13%. But, if every employee had the knowledge and skills to perform like the top 20% of the workforce, service costs would be reduced by 21%.

“Companies with healthy field service operational practices can improve their metrics over time because they’re measuring progress in a helpful way,” said Sidney Lara, Aquant’s Service Principal. “They are also using the data to inform necessary investments in people, processes, and technology that can solve service issues. If organizations hesitate to make changes now, they risk greater economic impact in the long term.”

First Time Fix Rate does not tell the same story it used to

For many years the sole KPI that helped organizations determine if they were successful was their FTFR rate. In 2023, however, FTFR is no longer telling the same story. 

The benchmark data reflects that while FTFR has improved slightly (2.34%), all the positive benefits that are typically associated with an increase in FTFR have been lost due to inflation. 

Companies who have long relied on an increase in FTFR to help their bottom line are no longer seeing the same benefits as they used to, prior to 2020. Now they need the technology in place to tell them where to cut back to make up for inflation’s skyrocketing effects on service costs.

Successful organizations are investing in the right people, processes, and technology 

Service organizations can’t control parts costs. But they can and should focus on areas within their control, like managing their workforce’s performance. With the correct tools under their belt, organizations can prioritize:

  • Closing the skills gap by hiring new techs and getting them ramped up faster. 
  • Reducing parts shotgunning by determining the best and most cost-effective part for the fix.
  • Solving equipment failures on the first visit—as opposed to making quick, short-term fixes that address symptoms but not the root cause.
  • Adopting a laser-focused approach to spending by reallocating resources and cutting costs where necessary. 

Streamlining Commercial Kitchen Appliance Repairs With Service Hero™

Running a successful food equipment repair business in today’s labor market is tricky. Many companies, especially owner-operator repair businesses, have resorted to turning customers and additional revenue away because they’re at capacity or lack the resources and tools to support customer demand. Whether you lead a small team or operate a solo kitchen equipment repair business, staying up-to-date on a wide range of appliances gets more and more challenging as equipment becomes increasingly complex and as the labor shortage continues to burnout the workforce.

This is why we expanded our Service Hero™ product line. The aim is to enable food service technicians to resolve commercial kitchen appliance issues in real-time, while becoming experts in all major commercial kitchen appliances and brands. Similar to Service Hero for Home Appliances, Service Hero for Food Equipment helps users instantly troubleshoot models to increase first-time fix rates, complete more jobs per day, and make every team member a seasoned pro, no matter how long they’ve been in the industry.

“Restaurant owners need service technicians they can rely on and Service Hero™ for Food Equipment gives techs the knowledge they need to solve service encounters on the first try,” said Edwin Pahk, Aquant’s VP of Product Marketing and Business Development.

What is driving the need for this technology?

Although the pandemic and recent supply and labor shortages have accelerated the adoption of tech for various needs like mobile ordering and contactless payments, the restaurant and food service industry remains hesitant to adopt technology to help modernize repair and maintenance (R&M) operations. The majority of restaurant operators (81%) report lack of adoption stems from perceived difficulties in setting this technology up and using it, according to the 2022 State of Despair report.

As inflation continues to rise, it’s critical for restaurant owners and other food service companies to understand profits and losses and find innovative ways to increase profitability. But, as restaurants and food service organizations prioritize supply and labor challenges, they lack the time or capacity to focus on streamlining the R&M process. This is why technicians and small repair companies need to implement the right resources and technology to help maximize productivity.

How does Service Hero work?

Using expert crowdsourcing, Aquant’s algorithm offers a diagnosis and suggests the most likely repair and required parts to help incoming technicians instantly troubleshoot nearly every piece of equipment they encounter and augment any knowledge gaps they may have as they enter the service industry. The app provides technicians with the on-demand tools they need to fix commercial equipment commonly found in restaurants, including hotline and coldline appliances. By accessing the data stored in the app, technicians can get to the root of the problem more quickly, find the appropriate parts, and have a fix within a shorter time window.

This technology also allows technicians to manage customer expectations in a proactive manner – whether that’s via accurate diagnostics and repairs or client-focused communication. The Service Hero™ app for Food Equipment is available for repair technicians, service managers or entire service organizations. Service Hero™ is $50 per month and new users can sign up for a one-month free trial at If you’d like to learn more, a product demo is available here.

Service Hero™, Aquant’s new Mobile Triaging App, Empowers Repair Technicians to Become Experts in all Major Home Appliances and Brands

Through our work with service organizations and subject matter experts across the globe, we found one common challenge: an ever-increasing knowledge gap. 

We listened to industry demands and got right to work creating an easy-to-use, all-encompassing tool. Today, we’re proud to introduce Service Hero™ for Home Appliances, a new mobile triaging solution that troubleshoots issues pertaining to all major home appliances and brands – and turns every service technician into an expert.

“We designed the mobile triage app to help service technicians resolve issues faster, become more self-sufficient, and have a higher success rate,” said Edwin Pahk, Aquant’s VP of Product Marketing and Business Development. “Service Hero™ improves key factors such as First Time Fix rates, time spent on site, and customer satisfaction.”

Get Instant Access to Home Appliance Repair Info – Straight from the Experts

As younger home appliance repair techs enter the workforce, their more seasoned peers are retiring – and taking decades of experience with them. Without access to on-demand knowledge, techs can’t perform fixes to the best of their ability. As a result, many repair visits include excessive calls to expert techs, leading to multiple future visits and an unsatisfactory customer experience. 

Here’s how Service Hero™ turns any home appliance repair tech into a seasoned expert, regardless of experience or training:

  1. Perform mobile triage for every major home appliance brand and model. From Samsung, Whirlpool, and Frigidaire to GE, LG, KitchenAid, Maytag, and more, Service Hero™ offers mobile triaging for major brands – including the newest of models. Based on the selected brand, model, and reported issue, Aquant’s algorithm offers a diagnosis and suggests the most likely repair and required parts. This helps techs quickly get to the root of the problem and implement the best possible fix.
  2. Access real-life best practices from veteran, certified technicians. That means techs will always have access to accurate repair information based on real-world scenarios. Best of all? Service Hero™ is in a continuous state of self-improvement: it records the final solution and remembers it for future visits, so techs know what to do if a similar problem occurs again. 
  3. Read targeted knowledge articles for additional technical or repair information. Need additional information about a certain appliance or functionality? Instantly access a robust database of knowledge articles and master appliances of all kinds. 

Start improving service from every angle.

Want to see Service Hero™ for Home Appliances in action? Request a free trial today.

Aquant Announces $70 Million Series C Funding Round to Revolutionize the Service Industry Using Artificial Intelligence

NEW YORK (Oct. 6, 2021) — Aquant, the leading Service Intelligence Platform that gives service leaders, reps and teams the most vital information they need for every situation, has raised $70 million in Series C funding. The investment will support the growth and advance its industry-leading service intelligence technology.

The funding round was led by Qumra Capital, Insight Partners and Pitango Growth. Previous investors Lightspeed Venture Partners and Angular Ventures also participated in the round, along with new investors Schneider Electric Ventures and Claltech.

Aquant has now raised a total of $110 million. The company will use the fresh capital to support its rapid growth and expand use cases as it strengthens its position as the service intelligence leader in every market for every company that provides service. To accelerate its global expansion, Aquant will grow its engineering, client services and go-to-market teams, adding positions in the US, Europe and Israel. The funding will also drive the continuous innovation of its Artificial Intelligence platform, including the development of cutting-edge technology that combines structured and unstructured data and harnesses the tribal knowledge of experts.

 “To win the service game today, it’s not enough to just solve problems anymore,” said Shahar Chen, CEO and co-founder of Aquant. “Companies must also provide a stellar service experience. And when providing a stellar experience, service becomes more than just ‘maintenance’ for customers – it becomes magic.”

Using deep service expertise and specialized Natural Language Processing (NLP), Aquant understands all service data, combines it with tribal knowledge, and provides service leaders, technicians, and reps with the most vital information they need, exactly when they need it.

Service has largely remained the same for decades, but is now at a turning point. Companies are seeking to transform the way they deliver service, with service leaders expected to deliver exceptional service to differentiate the brand. They are also being asked to provide customer insights, derived from service data, to help executives and front line managers make strategic business decisions across all lines of business, including service, product development, sales, and more.

Aquant’s rapid growth is a direct result of how it’s helping companies of all sizes make these transformative changes. The company gives service leaders needed insights into their business, enabling them to make proactive, data-driven decisions, identify at-risk customers, understand asset performance, identify compliance risks, and more. The AI-powered technology is also helping to erase the talent shortage by providing the entire workforce access to information that was previously siloed in databases or held in the minds of long-tenured technicians.

Leading market researchers like Gartner Research have noted the unfulfilled need to leverage service intelligence throughout the industry, citing the powerful potential of machine learning and data mining to increase field service efficiency.

Aquant’s proprietary service intelligence platform harnesses Artificial Intelligence to ingest unstructured data, tribal knowledge, and industry insights. This combination gives service leaders meaningful insights into the state of their organization, enabling them to make data-driven decisions. It also empowers service technicians to be at the right place with the right knowledge and the right parts at the right time to solve technical problems immediately. Making every Aquant-powered customer experience a magical service interaction.

“Aquant is revolutionizing service intelligence and is well-positioned to lead this large market given their domain expertise and data savviness. Their technology enables companies to focus on what they’re good at, alleviating one of the most serious business challenges today,” said Sivan Shamri Dahan, managing partner at Qumra Capital. “We’re very excited to partner with them as they continue their rapid growth in order to significantly improve service experiences.”

Service intelligence solves an increasingly problematic talent shortage in the field service industry, providing new hires access to decades of technical knowledge, account data and service history at their fingertips. As Baby Boomers continue to retire from technician roles and younger Millennial and Generation Z employees fill their positions, sharing knowledge and employing data effectively will be increasingly important.

“Customers trust Aquant’s AI-enabled offering, as unlike generic AI solutions, it is tailored to the service vertical’s needs and delivers clear ROI from day one,” said Idit Muallem-Yedid, partner at Pitango Growth, who’s joining Aquant’s Board. “Aquant’s insights shed light on areas traditionally perceived as blind spots in service operations and experience. I am excited to be part of Aquant’s journey, as it continues to bring value to all stakeholders of the service experience and roll out additional solutions highly anticipated by its customers.”

“We look forward to working with our new investors as we enter an important growth phase,” said Assaf Melochna, president and co-founder of Aquant. “The service industry is on the cusp of once-in-a-lifetime advancements, and helping these companies transform service by providing critical business insights is built into Aquant’s DNA.”

The company works across a number of industries, including medical device manufacturers, food equipment manufacturers, capital equipment manufacturers, industrial automation and appliances. Its clients include Siemens Healthineers, The Home Depot, 3D Systems, and Sysmex, among others.

About Aquant:

Aquant’s service intelligence platform gives service leaders, reps and teams the most vital information they need for every situation. Aquant understands service data in context, automatically transforms unstructured data into structured data, and then predicts the best solution for every service challenge. So service goes from simply solving problems to creating entirely new business opportunities, and from putting out fires, to lighting up customers’ smiles and igniting lasting loyalty. Now, service leaders completely eliminate escalations, technicians solve every service problem and together make service feel like magic. Visit to learn more.

Media Contact:

Lauren Meckstroth
[email protected]