Your experts know how to solve complex problems. But new techs lack that insight, leading to costly mistakes. Generic AI tools claim to solve this problem, but they can’t deliver case-specific, tailored answers. And when it comes to service, cookie-cutter solutions don’t cut it. Only Aquant replicates your experts' approach, delivering personalized AI recommendations based on the unique history of every machine and customer.
Business Leaders
Prescriptive analytics for field service leaders
Analyze workforce performance, customer risk, and product quality trends.
Call Centers
Triage & Troubleshooting for Phone Fixes
The most accurate troubleshooting & diagnostics for call center teams — faster customer support and fewer unnecessary truck rolls.
Technicians
Triage & Troubleshooting in the Field
The most accurate repair and maintenance recommendations for field techs directly on their mobile devices.
Customers
Triage & Troubleshooting on your Website
The most accurate troubleshooting & diagnostics for end-users visiting your website — faster customer support and fewer unnecessary service calls.
Prescriptive analytics for field service leaders
Analyze workforce performance, customer risk, and product quality trends.
Triage & Troubleshooting for Phone Fixes
The most accurate troubleshooting & diagnostics for call center teams — faster customer support and fewer unnecessary truck rolls.
Triage & Troubleshooting in the Field
The most accurate repair and maintenance recommendations for field techs directly on their mobile devices.
Triage & Troubleshooting on your Website
The most accurate troubleshooting & diagnostics for end-users visiting your website — faster customer support and fewer unnecessary service calls.
Empower Every Team Member to Deliver Service Excellence
Raise the bar. Empower every service worker to deliver A+ service by providing step-by-step guidance on how to resolve issues like experts, and coaching based on the platform’s insights and analytics about individual and team performance.
Maximize Uptime, Every Time
Arm your team with precise answers to keep customer machines running. Aquant delivers tailored, reliable AI recommendations based on the machine’s condition, customer needs, case complexity and user capabilities – so every team member can resolve issues swiftly and ensure maximum uptime.
Fuel New Revenue, Boost the Bottom Line.
Elevate the impact of your service department. Get tailored recommendations to unlock new revenue streams. Boost margins across your customer base, identify expansion opportunities, and optimize SLAs to drive growth.
Power Loyalty with Proactive Insights.
Change the game – instead of reacting, drive proactive strategies to fix customer challenges before they spiral. Receive real-time insights on customer health, including risk and performance data, to prevent escalations, dissatisfaction, and churn. Turn every service call into an opportunity to delight customers and build trust.
Trusted by the world’s most service-oriented brands
Customer Spotlights
"Aquant has provided Waters with valuable expertise and a faster time to market than us trying to build this from scratch. They've provided a Gen AI platform we can build on... to offer something that makes life better for our customers and employees."
Brook Colangelo, VP and Chief Information
Waters Corporation
"Aquant has been a great partner and has made it easy to explore the possibilities of Generative AI."
Matthew Skipworth, VP of Global Services & Digital Solutions
Genie (A Terex Company)
"Data security is something that Ricoh looks for with any vendor that is hosting data in the cloud... The decision to partner with Aquant was made all the easier because of this."
Darren Elmore, GM Service
RICOH New Zealand
"The Aquant system has allowed us to not just capture the experiences of our technicians, but it’s allowed us to build out this ecosystem of information."
Joe Lang, VP of Service
Comfort Systems
"Aquant enables our technicians to be onsite doing what they do best as quickly as they possibly can with the right quality outcome."
Mark Horvath, Corporate VP of Global Services
Hologic
"We’ve gotten a lot of benefit by using the tools that Aquant has brought to market. [They] educate our managers what to look at instead of having them dig through all sorts of data."
Mark Hessinger, SVP Global Customer Success
3D Systems
Here’s how Service Co-Pilot works:
Aquant’s Service Co-Pilot provides recommendations based on an in-depth, contextual understanding of every problem—derived from asset history, user interaction, and more. You can ingest your raw service data, documentation, and manuals, including free text, and turn them into trusted, personalized data.
Aquant ingests any and all types of service data—including written and video documentation, manuals, and free text—regardless of how unstructured your data is.
We developed a framework that effortlessly captures the knowledge of your experts, especially intel not typically found in manuals and tickets.
By utilizing expert knowledge, we reduce noise in historical data and make responses more contextual and accurate.
Our algorithm continuously learns based on feedback and outputs. We allow users to give feedback and edit responses in real time, which helps to improve personalized recommendations over time.
Aquant Named to Fast Company’s Fourth Annual List of the Next Big Things in Tech
Aquant Earns Most Promising Vendor Ranking in CB Insights’ Analysis of Agent Support Tools
Aquant Wins “2023 Technology Innovation Leadership Award” From Analyst Firm Frost & Sullivan
A Collaboration with AI in Business Podcast: AI Solutions for B2B Customer Experiences
